Problem after problem
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Feedback
- :
- Plusnet Feedback
- :
- Problem after problem
Re: Problem after problem
31-12-2009 3:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Test socket
Link Information
Uptime: 0 days, 0:01:25
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 5,440
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 10.5 / 21.0
SN Margin (Up/Down) [dB]: 19.0 / 12.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 26 / 0
Loss of Signal (Local/Remote): 9 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 30 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0
Main socket
Link Information
Uptime: 0 days, 0:00:34
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 5,152
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 10.5 / 22.0
SN Margin (Up/Down) [dB]: 22.0 / 12.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 50 / 0
Loss of Signal (Local/Remote): 11 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 32 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0
Re: Problem after problem
31-12-2009 3:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'd like to see how many errors are logged over a 24 hour period with the new filter.
If that looks good it's then take up the offer by Chris to reset the SNR.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Problem after problem
31-12-2009 3:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I will leave it in the main socket then, and post results when i get home from work in the morning..
Would the reset be instant? as tomorrow, saturday and sunday are the days when i use the xbox
Re: Problem after problem
31-12-2009 3:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
A couple of questions:-
You have 2 extension sockets, when you removed the faceplate on the master socket ( to connect to the test socket ) were there any wires connected to the faceplate ? Just checking that the extensions haven't been directly connected at a junction box somewhere.
Have you tried another router at any time ? Just wondering whether it could be a dodgy router.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Problem after problem
31-12-2009 4:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I would really love 8mb and if you say i should be able to get it on my line i wont settle for anything less
I have only used this 1 router at this house, and don't have another one to test
Re: Problem after problem
31-12-2009 4:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Problem after problem
31-12-2009 4:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote Yes there are 6 wires on the face plate.. 2 white 2 orange and 2 blue..
Oh well, that's that theory out of the window then!, it looks like the extensions ARE wired correctly.
Quote I have only used this 1 router at this house, and don't have another one to test
The router is still a possible, although unlikely, cause then. What make/model is it ?
Quote Remove the orange wires. Read this for the reason why, the ring wire section.
@itsme, Agreed, but the fact that the synch didnt really improve with the extensions disconnected tends to imply the ring wire isn't a major cause of
the problem.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Problem after problem
31-12-2009 4:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I may try the wire trick, but the stats didn't really show much of an advantage over the main socket through the test socket
Re: Problem after problem
31-12-2009 4:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Normally people use a software tool called DMT to show that information from the router but DMT is not compatible with the TG585v7 yet, however the author of Routerstats has put together what appears to be a simple tool to get the Bitloading graph from a TG585, see here http://vwlowen.co.uk/internet/bitloading.htm.
You dont need to reset the router or anything like that, just download the s/w, run it on a PC,put in the userid/password for your router, and it ( hopefully ) should display the bitloading. You can then post with an attached screen dump and we can see if there is anything odd in the bitloading plot.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Problem after problem
31-12-2009 5:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Problem after problem
31-12-2009 6:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The bad news is that it doesn't look too good to me, those gaps at around tones 177 & 210 definitely shoudn't be there. On a good line the plot should be reasonably flat with about 9 bits/tone all the way up to at least tone 240. I've attached my bit loading as an example, my line has 29db attenuation so is actually a worse line than yours. I need to investigate what the frequencies are around tones 177 & 210 and see what might be interfering but I've got to go out shortly so it will be tomorrow at least. Maybe some of the other knowledgeable people on the forum may have some comments in the meantime...
Edit: tone 211 is 909khz , Radio 5 live, are you anywhere near a MW transmitter ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Problem after problem
01-01-2010 7:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
here are the stats this morning from the new filter
Uptime: 0 days, 15:37:18
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 5,120
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 10.5 / 22.0
SN Margin (Up/Down) [dB]: 21.0 / 13.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 62 / 0
Loss of Signal (Local/Remote): 12 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 33 / 0
FEC Errors (Up/Down): 0 / 14,679
CRC Errors (Up/Down): 0 / 37
HEC Errors (Up/Down): 0 / 32
Do you think removing the bell wire might help?
Ping seems to have improved a bit now, but no increase in speed
http://www.speedtest.net/result/668556072.png
Re: Problem after problem
01-01-2010 10:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote Do you think removing the bell wire might help?
Well it certainly won't do any harm!. Although given that the synch speed didn't improve from the test socket ( which would have disconnected the bell wire ) I wouldn't hold out a lot of hope of improvement. The bitloading plot shows that your line is suffering from significant interference from noise, particularly around 2 frequencies 909 khz and 765(ish) khz. There's a very good explanation of ADSL and bitloading here http://www.kitz.co.uk/adsl/adsl_technology.htm which,strangely has an example similar to yours!.
Is there any chance of you borrowing another router from someone, if nothing else then just to eliminate that from any possible cause ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Problem after problem
01-01-2010 11:06 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Problem after problem
01-01-2010 11:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page