Problems with AUP reporting on email?
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- Re: Problems with AUP reporting on email?
Problems with AUP reporting on email?
27-08-2015 10:03 PM
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On each occasion (as evidenced by usage listings on tickets) I have reduced my usage below the AUP.
HOWEVER each subsequent email is worded as though the matter has not been addressed - "dispite our request to reduce your usage, your usage remains above the AUP" (I paraphrase).
It would appear that reducing usage below the AUP does not clear the 'previously over AUP flag'.
I have also recently culled a lot of email - will check that it was removed from deleted folders on return home; in the meantime can someone please review the week to week AUP transgression reporting?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Problems with AUP reporting on email?
27-08-2015 10:25 PM
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Edit: change compress to compact.
Re: Problems with AUP reporting on email?
27-08-2015 10:40 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Problems with AUP reporting on email?
28-08-2015 12:33 AM
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I've corrected my previous post.
Re: Problems with AUP reporting on email?
28-08-2015 8:21 AM
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I did do that on one of my clean up activities, though it is not something I do consistently. If it has any bearing on PlusNet's assessment of utilisation, then it ought to be included in the advice on reducing email storage size in the very matter-of-fact like email.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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