cancel
Showing results for 
Search instead for 
Did you mean: 

Product Refresh Discussion

paulpicks21
Grafter
Posts: 422
Registered: ‎08-03-2010

Re: Product Refresh Discussion

Martin , from what I read on another thread , you can stay on premium as long as you like even tho there are new packages. I will try and find the thread for you.

Edit - here it is http://community.plus.net/forum/index.php/topic,85287.0.html
mrmarkus1981
Grafter
Posts: 647
Registered: ‎26-02-2008

Re: Product Refresh Discussion

I have had 2 disconnections this morning already, i hope this has nothing to do with my switch to 'Extra'  Angry
severedsolo
Grafter
Posts: 97
Registered: ‎09-03-2010

Re: Product Refresh Discussion

thanks paul that answers my first question... can someone please clarify if when i move i will be allowed to keep premium at my new address?
Chris
Legend
Posts: 17,724
Thanks: 597
Fixes: 169
Registered: ‎05-04-2007

Re: Product Refresh Discussion

Changing package to Extra will have nothing to do with dropped connections, it doesn't affect the wholesale product you're on nor the connection between your router and the exchange.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
mrmarkus1981
Grafter
Posts: 647
Registered: ‎26-02-2008

Re: Product Refresh Discussion

Awesome  Grin
Be3G
Grafter
Posts: 6,111
Thanks: 1
Registered: ‎05-04-2007

Re: Product Refresh Discussion

Mand – if you see this, can I gently nudge you towards my PM from yesterday about upgrading to Extra please. Smiley
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: Product Refresh Discussion

Nudge noted.
Sorry, I've had a few PM's the last couple of days. Smiley
paulby
Grafter
Posts: 1,619
Thanks: 1
Registered: ‎26-07-2007

Re: Product Refresh Discussion

@severedsolo  You should stay on the package you're on when you move house.
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: Product Refresh Discussion

You're correct Paul. Smiley
severedsolo
Grafter
Posts: 97
Registered: ‎09-03-2010

Re: Product Refresh Discussion

thank you for clearing that up! excellent  Cheesy yet another reason to love plusnet, when i was with talktalk they made me switch to an inferior package when i moved house because it was a new contract
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: Product Refresh Discussion

I'll refrain from commenting on that. Wink
Laser
Grafter
Posts: 206
Registered: ‎23-09-2007

Re: Product Refresh Discussion

On the speeds page (http://www.plus.net/support/broadband/speed_guide/download_speeds.shtml) it describes Extra as being "Designed for serious Internet users, ideal for all Internet activities" whereas the apparently superior Pro says it is only "Ideal for all general Internet activities and occasional gaming and VPN. Designed to cater for some, although light, binary USENET, Peer-to-Peer, VPN or music/video downloads." (my emphasis).  Not quite what I expected... Huh What happens if you hammer P2P or VPN on Pro?
The new Extra package and the price drop on Pro looked attractive until I saw the Market 1/2 price. I really dislike the way the higher price is hidden in in the small print, very dishonest.  Angry  The Market 1/2 pricing (not just of Pro) is killing the attractiveness of the new products compared to legacy packages. It would be interesting to see whether statistics of pre-Market-split PN customers who haven't changed to newer packages vs. Exchange Market supports this view.
Oldjim
Resting Legend
Posts: 38,460
Thanks: 741
Fixes: 63
Registered: ‎15-06-2007

Re: Product Refresh Discussion

Quote from: Laser
What happens if you hammer P2P or VPN on Pro?
You get charged £5 per 5GB for everything over 20GB  Sad
spraxyt
Resting Legend
Posts: 10,063
Thanks: 671
Fixes: 75
Registered: ‎06-04-2007

Re: Product Refresh Discussion

... and your 20GB usage allowance can be swallowed up quickly if P2P and binary Usenet usage is beyond 'light'.
David
Jessica
Grafter
Posts: 254
Registered: ‎11-02-2008

Re: Product Refresh Discussion

I’ve just read on one of the other threads here that there is a £25 setup fee for ‘Extra’.  Is this correct?