Product Refresh Discussion

[#1]

Quote

We've made the setup fees as small as we possibly can, but we do have to be able to cover outlay

Yes Mand I agree that is quiet a drop from £40 down to £25, are BT charging less now 

[#2]

So, apparently i cant get Plusnet Extra
Something about ADSL2+,        i stopped reading as i wasnt surprised something went wrong.
So much for my £2 saving p/m!!! 

[#3]

You can get it BUT
If your exchange isn't ADSL2+ enabled you will only get up to 8Mbps

[#4]

Thats what i was expecting to happen and am happy with that.
But no, just a plain 'failed to switch'

[#5]

@mrmarkus1981,
I've scheduled the change for your next invoice date (this Sunday). If there's a problem with that shout up, but otherwise, enjoy.

[#6]

@mand
So i have to ignore the 2 tickets that came back ? (even though i didnt raise them)

[#7]

Quote from: Oldjim

If your exchange isn't ADSL2+ enabled you will only get up to 8Mbps

In my case my exchange is ADSL2+ enabled and I connect over ADSL2+ and can (just) get a sync rate of about 7Mbps

[#8]

Quote from: A

Quote from: Oldjim If your exchange isn't ADSL2+ enabled you will only get up to 8Mbps In my case my exchange is ADSL2+ enabled and I connect over ADSL2+ and can (just) get a sync rate of about 7Mbps

I think i get about that on MAXadsl 

[#9]

Quote from: Mand

@mrmarkus1981, I've scheduled the change for your next invoice date (this Sunday). If there's a problem with that shout up, but otherwise, enjoy.

I now have 4 tickets stating a failed product change. I would take your word for it but the times stated are after your posted here 

[#10]

Yup, ignore them all.
It's a bug we're working on now, but the product change *will* happen as scheduled.

[#11]

Quote from: mrmarkus1981

I now have 4 tickets stating a failed product change. I would take your word for it but the times stated are after your posted here

Those are failures of the us attempting to place a BT change, which was unnecessary (and a bug.. oops).  So, that bit failed, but won't stop your Plusnet account change when it's scheduled.

[#12]

I would like to move to the new pro account from Broadband Plus but I would also like to keep my free domain and ideally also my web space.
If I do the upgrade via the portal will I lose these?
If someone from Plusnet could action my account move to Pro so that I don't lose my free domain and web space it would be much appreciated.

[#13]

normally all goodies on your old package are carried over, they were up to Thursday change

[#14]

Hi Macazon,
Yes, you'll keep all the extras from Plus if you move to the new Pro service. Just request an upgrade via the Member's centre.

[#15]

just so im clear.... i dont have to drop Premium at any point right? 80GB is good for me.... i nearly used 60GB last month, and would rather have that "cushion" to fall back on
acttually... more importantly, im moving in a couple of months, am i going to be forced to go onto extra when i move?