Question #75090560 No response in over a month.

LuthersBoots · ‎04-08-2009

Can someone at Plusnet please advise as to why there has not been a reply to my support note for over one month. Question #75090560.
Have you simply given up trying to solve my problem?
D.

Pettitto · ‎26-11-2011

Really sorry you've not had a response in so long. Unfortunately the Support Ticket was put into a Ticket Pool that is not monitored. I've passed your ticket over to the Faults Team for further investigation to the problem for you. We'd expect a further response within 48-72 hours.

Townman · ‎22-08-2007

Chris,
Is that pool a candidate for review and closure?
Kevin

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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Pettitto · ‎26-11-2011

It's been picked up on by Chris Parr now and we're getting that particular pool sorted out.