Quick response...many thanks

[#1]

My connection failed about 14.30 this afternoon. I tried all the obvious things before contacting PN. I was very pleased with how quickly my call was answered & how well the problem was handled. The fault was handed on to your faults team.
Subsequently I checked with my neighbour who is a BT customer. He had also lost his connection & the BT recorded message informed him of an exchange fault. Everything is now back to normal but thanks again for your prompt response.

[#2]

Glad to hear you had a quick resolution, thank you for posting this too.

[#3]

Hi Chris. Subsequently overnight it looks as though the DLM kicked in & my speed has dropped by 25%. I've added a note to the fault ticket so hopefully your faults team will pick it up in due course.

[#4]

What speeds are you getting at the moment?

[#5]

Hi Chris, It's dropped from 47 to 37 Megs.

[#6]

Thanks for the update via PM Chris. I look forward to things returning to normal on Monday. 

[#7]

Glad to report that everything is indeed back to normal. Profile reset at PN followed by a quick internal reboot of my Asus RT-N 56U & things are back to normal. Many thanks Plusnet & in particular CP. 

[#8]

Hi tijara33,
Great to hear it's all back to normal again now, please let us know if you need anything more and I'll pass on your feedback to CP!

[#9]

Adam, many thanks. Could you also please close the outstanding fault, I don't seem to be able to do it at my end? Thanks. Nick

[#10]

Sure thing!
I'll take a look at this for you now.