RESOLVED: VERY poor customer service on changing to unlimited.
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RESOLVED: VERY poor customer service on changing to unlimited.
18-02-2009 12:21 PM
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My request was taken and the change put through very quickly. However, I am having to wait until my next billing date to benefit. What gets me annoyed here is that the change went through before you billed me for this month. When asking if it could be changed I have an email to say that "we would normally be able to do this for you." So in those circumstances I asked if you would compromise and waive any over-run until my next date - you have said no. On top of this every single reply has come from a separate person.
I have been with you for years since metronet, have two accounts with you and when I changed the other account mid-way through the month this change happened and everything was charged pro-rata.
Plusnet you are showing no customer service and flexibility in what is the worst recession this country has seen in 80 years!
Are you completely mad?
I notice from your blog you have found the time to celebrate your product launch. Congratulations you have bought yourself up to the expectations of customers in today's broadband market. But perhaps you would like to turn your efforts and attention to getting on top of customer service.
Re: VERY poor customer service on changing to unlimited.
19-02-2009 1:31 PM
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Sorry for the problems you've experienced with changing to the unlimited product. I've had a look over your account and can see that my colleagues weren't able to change you immediately due to a problem with our system. However they could have done this later in the day, I'll make sure they are aware of this in future.
I've now moved your account over to the Unlimited package for you, you'll be able to see this when you log in to our website.
Regards,
Chris
Re: VERY poor customer service on changing to unlimited.
19-02-2009 1:53 PM
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Please can you make sure that the pending payment is adjusted to reflect the new introductory price for this package? I'll raise a ticket for this anyway.
Many thanks
Re: RESOLVED: VERY poor customer service on changing to unlimited.
19-02-2009 1:55 PM
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Re: VERY poor customer service on changing to unlimited.
20-02-2009 1:51 AM
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Quote from: keithaf Thank you for contacting me here and by phone today. I appreciate you looking over this. It's just a shame that such a public display needs to be made first. As you say this appears to be down to communication or training and I'm sure you'll deal with it.
Please can you make sure that the pending payment is adjusted to reflect the new introductory price for this package? I'll raise a ticket for this anyway.
Many thanks
They've got you on a long contract now.
Don't expect flexibility.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: RESOLVED: VERY poor customer service on changing to unlimited.
20-02-2009 8:35 PM
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me thinks the froum pn cs guys and girls should be payed abit of overtime to train these phone guys up to the froum standard of cs
Re: RESOLVED: VERY poor customer service on changing to unlimited.
20-02-2009 9:18 PM
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Or did BT put you through to India?
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: RESOLVED: VERY poor customer service on changing to unlimited.
22-02-2009 2:58 PM
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Re: RESOLVED: VERY poor customer service on changing to unlimited.
22-02-2009 3:59 PM
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See Shena's contribution http://community.plus.net/blog/2009/02/19/thursday-19th-february/
It's on the Plusnet EOD...
No mention of curried fishes
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: RESOLVED: VERY poor customer service on changing to unlimited.
22-02-2009 4:00 PM
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http://community.plus.net/blog/2009/02/19/thursday-19th-february/
Edit: Snap!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: RESOLVED: VERY poor customer service on changing to unlimited.
23-02-2009 1:14 PM
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If that has changed since then I'm sure someone from CS will let us know.
Re: RESOLVED: VERY poor customer service on changing to unlimited.
23-02-2009 2:09 PM
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Quote from: Jameseh Hi Jeremy,
We have no plans to outsource our CSC to South Africa, nor do we have any plans to move the CSC out in SA over here.
I can fully appreciate how there would be concerns regarding this.
All PlusNet support continues to be UK based.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: RESOLVED: VERY poor customer service on changing to unlimited.
23-02-2009 8:37 PM
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Re: RESOLVED: VERY poor customer service on changing to unlimited.
24-02-2009 8:02 AM
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Re: RESOLVED: VERY poor customer service on changing to unlimited.
24-02-2009 9:30 AM
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