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Raising a ticket
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Raising a ticket
07-01-2015 7:43 PM
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Is it just me? I have spent half an hour trying to find how to raise a ticket.
The obvious place is the contact us page
https://www.plus.net/home-broadband/contact/?supporta=howtocontactus
But I can see no reference to tickets anywhere on that page.
Please reply if you know how to do this.
Thanks
The obvious place is the contact us page
https://www.plus.net/home-broadband/contact/?supporta=howtocontactus
But I can see no reference to tickets anywhere on that page.
Please reply if you know how to do this.
Thanks
6 REPLIES 6
Re: Raising a ticket
07-01-2015 7:58 PM
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http://www.plus.net/wizard/
It's called asking a question
It's called asking a question
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
To be is to do - Kant
do be do be do - Sinatra
Re: Raising a ticket
07-01-2015 8:13 PM
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Thanks I couldnt see for looking!
John
John
Re: Raising a ticket
07-01-2015 9:58 PM
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I must say i think it needs putting in a more OBVIOUS place on the page , if you dont know it takes some finding
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Re: Raising a ticket
07-01-2015 10:05 PM
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Depends on the window size
Clicking on Help and Support takes you straight there
Clicking on Help and Support takes you straight there
Re: Raising a ticket
08-01-2015 1:31 PM
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But when I view that page the Lovely Jess pops up and pushes the relevant bit off the bottom of the screen.
<rhetorical question>Has Jess *ever* provided a useful answer?</rhetorical question>
<rhetorical question>Has Jess *ever* provided a useful answer?</rhetorical question>
Re: Raising a ticket
08-01-2015 1:49 PM
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No, it's not just you j4john, I also wasted at least half an hour yesterday looking for the "raise a ticket" page.
In the end I gave up and clicked a link in an old email (from 2013) that I still had. That at least sent me towards the right direction.
Didn't help that I didn't actually want to ask a question, I wanted to tell them that my phone line had been repaired and to take any necessary actions at their end to reset things etc.
So it never occurred to me that that was where it was.
Jeff
In the end I gave up and clicked a link in an old email (from 2013) that I still had. That at least sent me towards the right direction.
Didn't help that I didn't actually want to ask a question, I wanted to tell them that my phone line had been repaired and to take any necessary actions at their end to reset things etc.
So it never occurred to me that that was where it was.
Jeff
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