Help with Fibre upgrade

[#1]

does [CSA Removed] exist?...if so here goes

....please check out this appalling example of PlusNet’s service, or lack of it

The mess-up relating to my fibre upgrade leaves me with little confidence in your company and a dread of what might happen later this week to my internet connection. I spoke to Tom in your technical department earlier today querying delays.....he admitted that his colleague in sales had neglected to order the router I require (I upgraded on 22 September)..........

• I was told on 22 September to expect a new router in a few days
• Fibre would kick-in after circa 10 days
• No router arrived
• 4^th October I phone ...waiting 20 mins for an answer, to be told that you had neglected to order the router
• Technical Tom informs me that fibre will start on Thursday 6^th October! This Tom incidentally has been most helpful
• If no router by then I will have no internet
• I ask him to delay...this has I HOPE been done.......

If I hadn’t phoned earlier today I would be in big trouble on Thursday....please assure me that this will not be the case

 ..also I think that some form of compensation is in order

Bops

Moderator's note by Mike (Mav): CSA name removed as per Forum rules.

Moderator's note by Mike (Mav): Alteration of company name edited as per Forum rules.

Moderator's note by Mike (Mav): Changed topic title after splitting topic to new thread.

[#2]

@bops Sorry to hear what's happened.

I can confirm your fibre order has been cancelled as per your request.

[#3]

...but I hope re-instated Matthew as per my conversation with Technical Tom earlier today

...you've managed to make me even more concerned!

Bops

[#4]

@bops Yes the order is being replaced today.

[#5]

Moderator's note by Mike (Mav)

Split to own thread and title changed.