Is the service anything to write home about??? - Dogslow's problem

[#1]

Quote from: coolj

Even a simple, "we haven't lost this and are still working on it" type of response let's us know something is going on.. Regards Andrew

I couldn't agree more. My complaint ticket regarding my lost domain name and e-mail account has been running for 5 days without the slightest hint of a relevant response from Plusnet support. A ticket raised on Tuesday morning finally picked up a relevant response last night.
JUST KEEP US INFORMED!
I use capitals deliberately, because I AM SHOUTING!
John B
Off topic posts split off and post title changed

[#2]

Quote

running for 5 days without the slightest hint of a relevant response from Plusnet support

Is what I've been doing to help you not relevant?
I'm working on this issue again now and I'll be in touch ASAP.

[#3]

Adam,
perhaps you might want to move this to my post, but no, it turns out that setting up all those accounts was totally irrelevant! Mail was never being accepted by the Plusnet servers. Unfortunately, whilst well-intentioned,it seems to me that all that our actions did was muddy the waters.
I appreciate that you tried to help, as did Jelv, and I have shown that appreciation in my rant on these forums. However this topic was regarding answers to tickets, and I'm afraid that's what I was commenting on, and that's letting your Company down appallingly.

[#4]

Quote

whilst well-intentioned,it seems to me that all that our actions did was muddy the waters.

OK, I'll stay out of this one then, can you tell me why you think that please what I did was a relevant solution to the issue. Mailboxes do not have to be set up but due to the way you seem to want to operate your e-mail what I suggested was entirely relevant.

[#5]

I'm not sure if this is the correct place for this discussion to continue, however.
I want one mailbox from which I wish to download e-mails sent to my domain.
I sort all e-mail as they arrive at my PC using rules in Outlook.
All mails arriving here then pop into the folders for various members of my family.
I have never used, and can see no situation in which I would ever use, various @myname.plus.net e-mail addresses.
All I want, and indeed all I have ever wanted, is for e-mail, addressed to me at anything@mydomain.co.uk, to be somewhere I can access them as I used to so so easily at Madasafish before I foolishly asked for an "upgrade"
I note that, "Help Assistant Question [ 39683454 ] has now been returned to the CSC - G pool. A member of our Support Team will investigate your issue as soon as possible."
Deep joy, theyve been investigatin for 5 days to no avail. If it wasn't for the fact that I would have to wait a quoted 15 minutes for someone to pick up the phone I would have a MAC code and be talking to another ISP at the moment..
and , of course, I still have no domain name registered to my account, I have no e-mail, and haven't for a week!

Aplogies to coolj for hijacking this thread, but I'm a trifle miffed.
John B

[#6]

@Dogslow
Your requirement is very easy.
Just set one of your mailboxes as a catchall and remove all the others

[#7]

Thanks Oldjim,
If only it were that simple.
John B

[#8]

If it isn't lets take a step back.
Is the domain hosted at Plusnet
If it is then any email addressed to dogslow@mydomain.co.uk or dogslow@username.plus.com or indeed dogslow@anyotherdomain.com will all be treated as one email address
If the domain isn't hosted at Plusnet then the emails will be handled by the hosting company and shouldn't go anywhere near the Plusnet system
Alternatively if the problem is that your domain has vanished into a black hole in the transfer from Metronet then ignore the above as it isn't relevant

[#9]

Jim,
The mailbox configuration is a side issue.
At the moment the Plusnet servers are refusing to accept any mail for his domain.

[#10]

Hello Oldjim (and Jelv to whom I owe thanks for his help)
Your "Black hole" scenario is almost exactly where we're at I'm afraid. It appears to me that the initial move went wrong somewhere (far too technical for me), and my domain name has been lost /mislaid /uninstalled / re-installed /and back and forth for about a week now. The upshot is that the only e-mail I've had has been various test messages from inside the Plusnet empire.
The mailbox thing was tried in an attempt to find the mail, but as none of it was actually getting into the Plusnet servers, we were always on a hiding to nothing.
My massive rant is available to all elsewhere in this sub-forum (sorry, I don't know how to post a link )
and of course a week after this all started I still have no e-mail!
John B

[#11]

i assume you mean here http://community.plus.net/forum/index.php/topic,93394.0.html

[#12]

Yes indeed, I wouldn't bother ploughing your way through it all though, it's mostly me venting. What a pity these little Smileys don't have one for "Infuriated", because that, in it's literal sense, is how I've been.
DogSlow

[#13]

Oldjim,
Is it possible to lock this thread, it's a spin off from another and doesn't seem to further my search for e-mail in any way.
Many thanks
DogSlow

[#14]

Of course I can