Reaching BTO

[#1]

Quote from: Anotherone

TOTALLY in breach of OFCOM rules.

What is, I think you're talking about something different. 
I was referring to the free call divert etc. that BT retail do pretty automatically that was being referred to in preceding posts. 
And there are other one-off costs/charges that BT Retail routinely seem to absorb but PN don't, though that may be more to do with overall package pricing.

[#2]

Quote from: HPsauce

From a BT corporate point of view of course it makes sense, limits costs for customers not committed to BT yet provides a better service to those that are.

That comes across as suggesting customers within BT Group should/do get a better service. Maybe that's not what you intended.

[#3]

Depends how you read it, as a sentence/phrase it's a bit muddy (especially just repeated out of context), let me reword and clarify:
From a BT corporate point of view of course it (free call diversion as provided routinely by BT retail but not PN) makes sense; it limits costs (to BT Group) for customers not committed to BT (i.e. not BT Retail ) yet provides a better service to those that are (BT retail customers).
(And in reality the cost of providing this is minimal)

[#4]

Quote

Depends on how you read it.

Exactly.
As for the rest, it makes no sense at all. PN is owned by BT Retail, so they are "committed" to BT. Oh it limits BT Group costs all right with PN not providing it, the customer is paying extra for the privilege of having a fault, which Openreach can take their time over fixing.
Townman's suggestion was that it should be Openreach who should provide the Divert FOC if one is required. After all, who makes most money from the Divert - Openreach - the CP makes very little profit on the call cost on divert and the setting up is negligible.
So Openreach would lose the rake-off for an End User having a phone fault and that should be a huge incentive to get a repair done in a quick and cost effective manner.