Really terrible customer service
Quote from: tijara33 ..I fail to see why it's legitimate..
If the customer says they paid and then posted about it then I generally assume that they believe that they have paid so their reason to complain is legitimate
Of course, there could have been a problem with the payment for whatever reason, that's not for me to judge.
Only on-duty staff are likely to be able to answer that particular query so I think the lack of response at the weekend is pretty much to be expected. Once they get through on the telephone or get an answer from a staff member then it will get resolved on way or the other.
jfrankcom's posts here (and others in other threads) were unnecessary and not really acceptable but I tend to allow for the 'red mist' factor when people feel they have a grievance, I'm not saying that any of the responses were wrong, just thought it better if things did not degrade further.
Peace and harmony restored I hope.
It's always interesting to find out how many ISPs people who are complaining have had.
I can't remember when I first went online with Compuserve (I was one of the early users and had an email of jelv@compuserve.com instead of the 7xxxx,xxx format) but it will have been around 1996/7). I then moved to Lineone, then BT and finally to Plusnet.
I recently saw someone with issues who had been through 8 or 9 in a fraction of the time and it appears he'd had issues with all of them. I just wonder to what extent the short term customers that post "worst service ever" type messages bring it upon themselves?
I can't remember when I first went online with Compuserve (I was one of the early users and had an email of jelv@compuserve.com instead of the 7xxxx,xxx format) but it will have been around 1996/7). I then moved to Lineone, then BT and finally to Plusnet.
I recently saw someone with issues who had been through 8 or 9 in a fraction of the time and it appears he'd had issues with all of them. I just wonder to what extent the short term customers that post "worst service ever" type messages bring it upon themselves?
Quote from: joncooper I know you feel you've had enough, and you've decided you're leaving
but I really think you should give Plus.net a chance to sort things out
I have been with them now for over 10 years, not always been perfect but usually better than most
I don't know of any other ISP where you can 'talk' directly to the guys who actually fix the problems
The 'great deal' you signed up for is still a great deal and you would benefit long term
I guess you've made up your mind, but just in case... plus.net really are very good (most of the time)
Wow what happened to the thread.
Well I have signed up again to take advantage of the current increased cashback offer, so lets see how it goes this time.
Quote from: jelv It's always interesting to find out how many ISPs people who are complaining have had......
I recently saw someone with issues who had been through 8 or 9 in a fraction of the time and it appears he'd had issues with all of them. I just wonder to what extent the short term customers that post "worst service ever" type messages bring it upon themselves?
As I already mentioned, most problems do occur when changing, so you're probably right - the more ISP's you use the more likely you are to have problems - but that is no excuse for the problems though. Almost all the problems that I have had with different ISP's (including Plusnet) have been down to staff error, so it's a little warped to think that by changing I've been bringing these staff errors on myself! The problem is with the companies, not the customer!
Pessimist or realist - only time will tell 
Let's hope space hasn't booked a day off just yet 
I don't think I've had that many ISPs over the years, think I was with Virgin in the late 90's (dial-up, pre-cable!!!). Company supplied me with ISDN in 1999 so I could work from home for that year, but I couldn't afford to pay for it out of my own pocket (must've been BT ;D). Then I went with SurfAnytime and got broadband in the early 2000s, stayed with them for quite a while until I got sucked in to TalkTalk and their cheap deals. Though to be fair I was one of the lucky ones as I rarely had a problem except for their constant phone calls to "upgrade to a better deal" which was never cheaper than my initial setup. In fact it was the incessant sale calls that drove me into doing something about it, by moving.
I've been with Plusnet since September 2012, and have been fortunate to use the HelpDesk a only couple of times, though I do find it a bit "quirky".
However, I think the forum is the best thing since sliced bread! Though I guess its a bit mean of me to say that I am learning stuff from other people's problems
I don't think I've had that many ISPs over the years, think I was with Virgin in the late 90's (dial-up, pre-cable!!!). Company supplied me with ISDN in 1999 so I could work from home for that year, but I couldn't afford to pay for it out of my own pocket (must've been BT ;D). Then I went with SurfAnytime and got broadband in the early 2000s, stayed with them for quite a while until I got sucked in to TalkTalk and their cheap deals. Though to be fair I was one of the lucky ones as I rarely had a problem except for their constant phone calls to "upgrade to a better deal" which was never cheaper than my initial setup. In fact it was the incessant sale calls that drove me into doing something about it, by moving.
I've been with Plusnet since September 2012, and have been fortunate to use the HelpDesk a only couple of times, though I do find it a bit "quirky".
However, I think the forum is the best thing since sliced bread! Though I guess its a bit mean of me to say that I am learning stuff from other people's problems
I wouldn't say that was mean, far from it - at least if something is learned by someone then some good has come of it
Quote from: Matt Well, it's not 7 working days in advance, and while our systems shouldn't have let you choose it which I'm sorry about I'm certain you're right (I believe the 7 working day lead time was mentioned on your last ticket?)
I'll get one of our provisioning agents onto it this afternoon for you and see what dates are available.
On the support ticket last time, it just said "too soon". From reading elsewhere I thought it was 5 working days but I couldn't remember exactly, so the fact that it offered me that date (with lots of other slots around it being unavailable), I presumed it was okay. The reason I thought it was unlikely to happen was due to BTOR being busy due to holidays and weather etc.
Lets see if I can get fibre before the end of the month - surely that's not too much of a challenge?
Quote from: MsDizzie Let's hope space hasn't booked a day off just yet
Lol not this time. To be fair Plusnet do say that the date needs to be confirmed, so I will only be booking the day off when I receive confirmation.