Ref Plusnet survey ?
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Ref Plusnet survey ?
21-12-2015 9:07 PM
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copy of wording of email and email address
from: Plusnet <plusnet@comm.plus.net>
reply-to: autoemail@plus.net
date: 21 December 2015 at 14:18
subject: Oops, sorry. The link to your survey is fixed
mailed-by: bt-plusnet.trclient.com
Signed by: comm.plus.net
At Plusnet we believe in doing right by our customers and want to ask your opinion on how we're doing and what we could do differently. We've got a short survey running and would love it if you could give us your feedback so we can keep on developing our services and doing you proud.
We'd like to reassure you that the response you provide will not be identifiable to you personally. The survey should take no more than 25 minutes to complete and as a thank you for taking part we will enter you for a chance to win our prize draw. You could win one of three prizes of £100 Marks & Spencer vouchers and four prizes of £50 Marks & Spencer vouchers . The winners will be announced on 8th January 2016.
The survey will be open until midnight on 24th December 2015. To start the survey, please click on the button below:
Start your survey now
Thanks for taking the time to give us your feedback.
Best wishes,
David Leather
Chief Operating Officer, Plusnet
Re: Ref Plusnet survey ?
22-12-2015 10:41 AM
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I queried it via webmail and via PlusNet's call centre, and I was told that this is DEFINITELY a scam, that PlusNet don't send out any surveys, and I should just ignore emails from PlusNet in future! They also told me that they had no way of checking what marketing communications had been sent out, but they don't ever do prize draws and I should contact the police.
Then I checked PlusNet's own website, which seems to suggest otherwise.
http://community.plus.net/terms-and-conditions-for-prize-draw-december-2015/
So that's good - I was just asking them to clarify how they can identify who's responded to the prize draw when they don't share any personal info with the survey company and when the survey itself doesn't request anything personally identifiable, and I get told that I've been defrauded. Only...perhaps I haven't.
Re: Ref Plusnet survey ?
22-12-2015 11:23 AM
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Whilst Im very happy to fill in surveys to help companys improve their service ,I am not happy to give them more information than they need
Re: Ref Plusnet survey ?
22-12-2015 11:55 AM
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Re: Ref Plusnet survey ?
23-12-2015 7:16 PM
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The orig had broken html in the link and didn't work.
See my post here - http://community.plus.net/forum/index.php/topic,146856.0.html
Received corrected one later but as, apparently, it asks additional personal questions about income, etc., for marketing purposes, I didn't do it.
Re: Ref Plusnet survey ?
24-12-2015 9:22 AM
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Re: Ref Plusnet survey ?
24-12-2015 9:29 AM
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Stopped when questions became far too personal
Re: Ref Plusnet survey ?
24-12-2015 9:47 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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