Referral discount calculation changed yet again!
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Re: Referral discount calculation changed yet again!
10-01-2014 3:16 PM
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It is really good to see progress towards resolution. Could you please give me an update to my PM on the business referrals and other issues?
Thanks,
Kevin
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Re: Referral discount calculation changed yet again!
10-01-2014 4:30 PM
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Just waiting for the back payments plus interest to be paid
Re: Referral discount calculation changed yet again!
10-01-2014 5:43 PM
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Quote from: reserved Mine is now showing the correct value (75p).
Just waiting for the back payments plus interest to be paid
I'd confidently expect you to be paid interest at the rate given on the majority of current accounts these days!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Referral discount calculation changed yet again!
10-01-2014 7:19 PM
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Quote from: jelv I'd confidently expect you to be paid interest at the rate given on the majority of current accounts these days!
Mine gives me 3% so that would do
Re: Referral discount calculation changed yet again!
12-01-2014 8:14 PM
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Assuming a 75p referral; if it had been missing for a year; then at 3% you would get approx 2p interest!
Admittedly if you have a larger number of referrals then it does add up; but for most people it's unlikely to be worth worrying about.
Re: Referral discount calculation changed yet again!
13-01-2014 2:16 PM
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Quote from: RobPN
I can confirm that the problematical referral I had is now showing correctly in my referrals table, i.e. '£0.00' has been replaced with '£0.75'
Just posting again to confirm that the referral mentioned above has now paid out for this month - i.e. has been added to the amount earned so far this month - so looking good so far.
(The billing date for that referred account is the 13th whilst my own billing date is the 25th, so it'll be paid this month).
Now just waiting on the missed months to be credited ...
Re: Referral discount calculation changed yet again!
14-01-2014 11:59 AM
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I see that my referrals seems to show correctly for my next billing month and I assume will be paid ok but when will all the credits be paid?
Re: Referral discount calculation changed yet again!
14-01-2014 12:18 PM
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http://community.plus.net/forum/index.php/topic,119500.msg1059887.html#msg1059887
Re: Referral discount calculation changed yet again!
14-01-2014 12:25 PM
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Quote from: geofftswin Are you really sure it's worth it.
Assuming a 75p referral; if it had been missing for a year; then at 3% you would get approx 2p interest!
Admittedly if you have a larger number of referrals then it does add up; but for most people it's unlikely to be worth worrying about.
The cheesy grin was the clue, I was "joking"!!
Re: Referral discount calculation changed yet again!
14-01-2014 1:38 PM
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Re: Referral discount calculation changed yet again!
14-01-2014 2:00 PM
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Quote from: avatastic ... all those N/A in the Last Token column will have been replaced with dates?
I've been wondering about that too, but I won't hold my breath
Re: Referral discount calculation changed yet again!
14-01-2014 4:27 PM
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Incorrect value of 50p showing on the website - It's not been forgotten about, it's logged under problem 79177 I'll give the guys sorting that a nudge to see what's happening with it.
Kevin - I'll get round to your PM this afternoon/tomorrow. Been busy with everyone coming back off holidays
Back payments - As mentioned in an earlier post, no update yet on when these will be credited back and we are still very much working on identifying all the accounts and making sure it does get paid back.
"N/A" date on the tokens - After it's gone through a full cycle (i.e. the person you referred has been billed and you have been billed after) those dates should update themselves, this functionality hasn't changed in the slightest or been touched in the slightest.
Re: Referral discount calculation changed yet again!
14-01-2014 5:25 PM
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Quote "N/A" date on the tokens - After it's gone through a full cycle (i.e. the person you referred has been billed and you have been billed after) those dates should update themselves, this functionality hasn't changed in the slightest or been touched in the slightest.
But none of my broadband entries have dates - not even those that weren't affected by the zero value bug.
I guess if you haven't touched this functionality then it will still be broken and displaying N/A ?
Re: Referral discount calculation changed yet again!
14-01-2014 7:27 PM
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I'll double check in the morning on your account. If it is something different it will be another problem to investigate as that issue I haven't seen logged or reported.
Re: Referral discount calculation changed yet again!
14-01-2014 8:50 PM
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Quote from: Scott
I'll double check in the morning on your account. If it is something different it will be another problem to investigate as that issue I haven't seen logged or reported.
It's the same for my account Scott - ALL the broadband portions of my referrals show N/A, yet those who have transferred their phone to PN show the relevant date in that section.
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