Referral discount calculation changed yet again!

[#1]

I still don't understand mine
My bill notification and referrals emails came through this morning advising I am to receive £1.00 as referral discount, yet when I click on the link provided in that email and log in it shows 75p for my Plusnet Unlimited referral and 50p for my Plusnet Value referral.
Conflicting information here, hence my confusion.

[#2]

Quote from: rja66

My bill notification and referrals emails came through this morning advising I am to receive £1.00 as referral discount, yet when I click on the link provided in that email and log in it shows 75p for my Plusnet Unlimited referral and 50p for my Plusnet Value referral.

I've got two 'PlusNet Value' referrals in my list, both showing with token values of £0.50 -  one of them pays out at £0.50 while the other only pays £0.25 

[#3]

Have they both been billed since the fix was put live?

[#4]

It looks like it is another problem in all honesty.
Value before 2010 only pays 25p, although looking at the referral history it looks like in the past Value before 2010 used to pay 50p and still displays 50p but pays at the correct (?) 25p. (http://www.plus.net/support/tools/referrals/referrals_archive.shtml)
I'll get a problem raised for it  to be investigated.

[#5]

Quote from: jelv

... both been billed since the fix was put live?

On 9/1/2014 Scott said in Reply #102 of this thread;

Quote from: Scott

The fix has been done, tested and is being rolled live as I type. Just a heads up, don't panic if you are billed this month and the referrals are still missing.

Therefore I believe both accounts have been billed since the fix (if it actually was 'live' on the 9th).
The one that actually pays out £0.50 was billed on the 15th.
The one that only pays out £0.25 was billed on the 11th.

Edit: added the bit in brackets to clarify.

[#6]

Just a heads up that my referral for 75p is showing active but just received notification of this months bill and it hasn't been paid 

[#7]

Quote from: reserved

... my referral for 75p is showing active but just received notification of this months bill and it hasn't been paid

Was that referred person billed before or after the date the fix 'went live' (which I believe was on or around 9 Jan 2014)?

[#8]

Also can you confirm that they had paid their bill on time?

[#9]

@Jelv
They pay by DD and I believe their billing date is mid month.

[#10]

Ok so at last all my referals seem to have paid out properly this month for the first time ever, so when can we expect the back payments from the past year that havent been paid.

[#11]

We were checking the dataset for the clean up today.  It's been difficult to get correct as it's quite complicated. 

[#12]

Mines still in a heck of a mess and I cant figure out whats going on yet.
But what are these

Username	Account type	Activation Date	Billing Date	Last Token	Value	Total Tokens	Total Credit	Status
userX	Talk Evenings & Weekends	21/12/2013	16/03/2014	N/A	0.5	0	0	active
userX	PlusNet Residential Generic Services Product	09/06/2009	16/03/2014	N/A	0		active
userY	Talk Evenings & Weekends	07/01/2014	26/01/2014	N/A	0.5	0	0	active
userY	PlusNet Residential Generic Services Product	23/04/2009	26/01/2014	N/A	0	0	0	active
userZ	PlusNet Residential Generic Services Product	07/08/2008	21/02/2014	N/A	0		active
userZ	Talk Anytime	21/10/2011	21/02/2014	N/A	0.5	0	0	active

It would seem that they are active accounts, but Im not getting tokens for either the phone nor broadband. 
Is it co-incidence they are all classified as " Residential Generic Services Product" 
I do have another "Residential Generic",  Im not getting the broadband but I am getting the phone aspect

User A	Talk Anytime	14/04/2011	28/02/2014	29/10/2013	0.5	29	14.5	active
User A	PlusNet Residential Generic Services Product	15/04/2008	28/02/2014	N/A	0		active

[#13]

The Generic Product doesn't have Broadband associated with it

[#14]

Cheers kelly...  so youre saying they have some sort of non broadband internet connection, yet are with Plusnet for their phone?
Just seemed a bit strange as they all used to have broadband with Plusnet..  and I didnt know that PN sold phone as a standalone.  

---
edited to add
I thought people who didnt have broadband and moved their dsl elsewhere showed as Pay as you Go
For example

USER B	PlusNet Pay as you Go	22/05/2009	10/03/2014	N/A	0	0	0	active
USER B	Talk Anytime International 300	09/02/2010	10/03/2014	N/A	0.5	0	0	active

See on that how that person has PAYG and phone..  and are being billed..  yet Ive never received a single penny for anything.


PPS
....  and also if thats the case, and even if they do no longer have dsl,  why dont I get anything for the phone if they are still paying it to you?

[#15]

I'll get someone to look.  We don't sell phone only, but there are some accounts we have which have ended up that way.