SMS message-router in the post
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SMS message-router in the post
14-11-2012 9:25 AM
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Has this system thrown a wobberly this morning, or is it possible that my number has become attached (or mistyped) on another account? S there any way PN can search ther database for me please?
Cheers,
Kevin
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Re: SMS message-router in the post
14-11-2012 9:29 AM
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Re: SMS message-router in the post
14-11-2012 11:13 AM
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Thank you - you are a 'star'!
I had checked the accounts of friends I have setup and found nothing, however I had forgotten an account in another category with whom I no longer have a working association... it is them!
Cheers,
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: SMS message-router in the post
14-11-2012 3:25 PM
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Further to the above, I have since contacted the orgnaisation concerned and they spoke highly of the excellent service received from PlusNet. This user is not particularly IT savvy and was most impressed by the helpfulness of the PN CS rep, to say nothing of the great patience shown in a 45+ minute call, whilst they tried to bottom out the ethernet connectivity issue to the 'alien' router. A new PN router is now in the post; in the meantime I have sorted out WiFi connectivity for what was a wired connection.
Please (if you can track the call down) pass on the appreciation for the help shown to the CS rep in question.
Cheers,
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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