Senior Customer Service Please ACT!

[#1]

You know I have a very very long patience threshold but you guys, huhhhh you guys really know how to push people buttons!
Can someone with a brain cell please take a look at ticket number 120254130 and exercise some common sense, for once????
Thanks

[#2]

I'm afraid the information you've been provided is correct, it's a designed limitation of the account change system. I've replied to your ticket with a little more detail.

[#3]

Replied.