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Service Status &

Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: Service Status &

Same here for debugging mode
You are using a debugging mode - and checking IP 87.114.xx.xx
Array
(
    [0] =>  1  84.92.0.73 (84.92.0.73)  0.321 ms !A
)
Sorry, the tool currently could not identify your gateway; this does not mean that anything is wrong with your connection.

I noticed doing tracert to the IP address before I hopped timed out at hop 9 and after, I don't suppose there is any significance in that, just that the IP address is still in the pool?  -
Tracing route to 46.208.xx.xxx over a maximum of 30 hops
  1     2 ms    <1 ms     1 ms  RTA1335.home [192.168.1.1]
  2    35 ms    34 ms    35 ms  lo0-central10.pcl-ag03.plus.net [195.166.128.184]
  3    38 ms    34 ms    35 ms  link11-central10.pcl-gw01.plus.net [84.93.249.84]
  4    35 ms    99 ms    34 ms  xe-1-2-0.pcl-cr01.plus.net [212.159.1.4]
  5    36 ms    41 ms    40 ms  ae2.pcl-cr02.plus.net [195.166.129.7]
  6    37 ms    79 ms    37 ms  ae1.ptw-cr02.plus.net [195.166.129.2]
  7    39 ms    37 ms    37 ms  te-9-2.ptn-gw02.plus.net [212.159.1.35]
  8    36 ms    34 ms    34 ms  link4-central10.ptn-ag03.plus.net [84.93.248.199]
  9     *        *        *     Request timed out.
spraxyt
Resting Legend
Posts: 10,063
Thanks: 671
Fixes: 75
Registered: ‎06-04-2007

Re: Service Status &

That just means the router (which comes after the far end gateway) isn't set to respond to pings.
David
Chris
Legend
Posts: 17,724
Thanks: 597
Fixes: 169
Registered: ‎05-04-2007

Re: Service Status &

We're looking into the gateway checker not working. The IRC channel should now be fixed though.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: Service Status &

When I tried 3 or 4 minutes ago, I got the attached - after 2m 42s of just "....connecting"  "waiting for usertools.plus.net........."  Sad
Chris
Legend
Posts: 17,724
Thanks: 597
Fixes: 169
Registered: ‎05-04-2007

Re: Service Status &

Gateway checker is now working.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
dvorak
Moderator
Moderator
Posts: 29,721
Thanks: 6,593
Fixes: 1,485
Registered: ‎11-01-2008

Re: Service Status &

IRC is working fine.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: Service Status &

Yes, seems OK now, thanks.