Service outages - customer communication poss?
I've been with Plusnet for many years now and am a very happy customer.
Apologies if this has been addressed elsewhere but... when there are service outages (eg the one this morning where a BT 20CN/21CN circuit was down) that take down customer internet access, it's then not possible to log in to the Plusnet member centre to check if there IS a service outage causing a problem.
In that case, is it possible to send a short SMS to customers advising them that a service is out and they may be affected, then perhaps another SMS when problem has been resolved.
I appreciate the difficulties (which customers are affected, at what point do you send the SMS etc) but I wondered if there was a simple mechanism that might allow customers to get a swift simple status via SMS ... which would prove useful for me (stops me troubleshooting my router, or wandering the local street looking for BT engineer activity
Thanks!
Apologies if this has been addressed elsewhere but... when there are service outages (eg the one this morning where a BT 20CN/21CN circuit was down) that take down customer internet access, it's then not possible to log in to the Plusnet member centre to check if there IS a service outage causing a problem.
In that case, is it possible to send a short SMS to customers advising them that a service is out and they may be affected, then perhaps another SMS when problem has been resolved.
I appreciate the difficulties (which customers are affected, at what point do you send the SMS etc) but I wondered if there was a simple mechanism that might allow customers to get a swift simple status via SMS ... which would prove useful for me (stops me troubleshooting my router, or wandering the local street looking for BT engineer activity
Thanks!
Thanks! Done..>! 
