Service status RSS feed
I have 5 new service status postings in FeedDemon!
Thanks
Thanks
I don't know what you've done but this evenings service status postings haven't all come through! 
Actually, I've had just two postings come through today:
16/10/8377 at 15:13:47 Broadband Connectivity (83190) - NEW (links to 17:52 posting)
16/10/5178 at 15:13:48 Broadband Connectivity (83190) - Update (links to 19:46 posting)
I suspect the dates of the postings may be a little suspect!
Actually, I've had just two postings come through today:
16/10/8377 at 15:13:47 Broadband Connectivity (83190) - NEW (links to 17:52 posting)
16/10/5178 at 15:13:48 Broadband Connectivity (83190) - Update (links to 19:46 posting)
I suspect the dates of the postings may be a little suspect!
Feedly hasn't picked up the two posts in question either. The dates display OK but using FeedDemon, they don't:
Not tried Outlook/RSS Popper but I think we can assume it's down to the same thing.
We'll look into it.
Edit: The issues being reported don't strike me as being synonymous with the change we made yesterday but we've reverted it none-the-less. Keep your eyes peeled and shout up if you notice anything else untoward.
Not tried Outlook/RSS Popper but I think we can assume it's down to the same thing.
We'll look into it.
Edit: The issues being reported don't strike me as being synonymous with the change we made yesterday but we've reverted it none-the-less. Keep your eyes peeled and shout up if you notice anything else untoward.
Looking at the feed source the errors are in there - it's not FeedDemon misinterpreting the data (I've truncated it from where it goes right):
<?xml version="1.0" encoding="utf-8"?>
<rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:dc="http://purl.org/dc/elements/1.1/">
<channel>
<title>Plusnet Service Status Posting</title>
<link>http://status.plus.net/</link>
<description>RSS Feed of Plusnet Service Status Postings</description>
<language>en-us</language>
<pubDate>Thu, 16 Oct 2014 21:40:12 +0100</pubDate>
<atom:link href="http://usertools.plus.net/status/status.xml" rel="self" type="application/rss+xml" />
<dc:publisher>status@servicestatus.plus.com</dc:publisher>
<dc:creator>status@servicestatus.plus.com</dc:creator>
<item>
<title><![CDATA[Broadband Connectivity (83190) - RESOLVED]]></title>
<link>http://usertools.plus.net/status/archive/1413491797.htm</link>
<description><![CDATA[This is in an update to our previous posts regarding the recent connectivity problem.<br />
<br />
Our engineers have resolved the problem and customers should now be able to re-establish a connection.<br />
<br />
Apologies for any inconvenience this issue may have caused.<br />
<br />
Kind regards,<br />
<br />
Linn Karstrom<br />
Customer Relations]]></description>
<pubDate>Mon, 16 Oct 1797 14:13:49 +0000</pubDate>
<guid>http://usertools.plus.net/status/archive/1413491797.htm</guid>
<dc:subject>Broadband</dc:subject>
<dc:identifier>pn-1413491797</dc:identifier>
</item>
<item>
<title><![CDATA[Broadband Connectivity (83190) - Update]]></title>
<link>http://usertools.plus.net/status/archive/1413485178.htm</link>
<description><![CDATA[This is in an update to our previous post regarding the recent connectivity problem.<br />
<br />
Our engineers are continuing to work on the issue and restore service to customers as quickly as possible. Please be aware that this will only affect customers who are trying to connect today for the first time or anyone who has lost connection today. <br />
<br />
If you are already connect please to prevent any connection problems please avoid turning the router off where possible. <br />
<br />
Kind regards,<br />
<br />
Luke Sanderson<br />
Customer Relations]]></description>
<pubDate>Mon, 16 Oct 5178 14:13:48 +0000</pubDate>
<guid>http://usertools.plus.net/status/archive/1413485178.htm</guid>
<dc:subject>Broadband</dc:subject>
<dc:identifier>pn-1413485178</dc:identifier>
</item>
<item>
<title><![CDATA[Broadband Connectivity (83190) - NEW]]></title>
<link>http://usertools.plus.net/status/archive/1413478377.htm</link>
<description><![CDATA[Earlier this afternoon we became aware of a problem resulting in some of our customers not being able to establish a connection to the Internet.<br />
<br />
Our network engineers are currently investigating this.<br />
<br />
If you are struggling to connect to the Internet then please try powering off your router for 1 hour before powering it back up and attempting to re-establish a connection to the Internet.<br />
<br />
We'll provide another update later this evening.<br />
<br />
Apologies for the inconvenience.<br />
<br />
Kind regards,<br />
<br />
Linn Karstrom<br />
Customer Relations]]></description>
<pubDate>Sun, 16 Oct 8377 14:13:47 +0000</pubDate>
<guid>http://usertools.plus.net/status/archive/1413478377.htm</guid>
<dc:subject>Other</dc:subject>
<dc:identifier>pn-1413478377</dc:identifier>
</item>
<item>
<title><![CDATA[Planned Broadband Faults Troubleshooter and Website Maintenance - Delayed to Fri 17th October Midnight - 6.00]]></title>
<link>http://usertools.plus.net/status/archive/1413470131.htm</link>
<description><![CDATA[When's this work happening?<br />
Early tomorrow morning between 12.00am and 6.00am.<br />
<br />
What does it affect?<br />
Access to our website, Broadband Faults Troubleshooter and internal systems.<br />
<br />
How long will it take?<br />
Approximately 6 hours.<br />
<br />
What does the work involve?<br />
We need to make some changes and as a result our website including the customer Portal and Broadband Faults Troubleshooter will be unavailable.<br />
<br />
Am I likely to notice the work?<br />
Yes, you won't be able to access our website including the customer Portal and Broadband Faults Troubleshooter for the duration of the maintenance window and holding pages will be in place.<br />
<br />
Is there anything else I need to know?<br />
Our customer support centre will not have access to BT back-end systems and our internal systems for the majority of the maintenance window. This also means that we will not be able to take any payments during this time.<br />
<br />
Kind regards,<br />
<br />
Linn Karstrom<br />
Customer Relations]]></description>
<pubDate>Wed, 16 Oct 0131 14:13:47 +0000</pubDate>
<guid>http://usertools.plus.net/status/archive/1413470131.htm</guid>
<dc:subject>Portal</dc:subject>
<dc:identifier>pn-1413470131</dc:identifier>
</item>
<item>
<title><![CDATA[Planned Broadband Faults Troubleshooter and Website Maintenance - Thur 16th October Midnight - 6.00]]></title>
<link>http://usertools.plus.net/status/archive/1413365153.htm</link>
<description><![CDATA[When's this work happening?<br />
Early tomorrow morning between 12.00am and 6.00am.<br />
<br />
What does it affect?<br />
Access to our website, Broadband Faults Troubleshooter and internal systems.<br />
<br />
How long will it take?<br />
Approximately 6 hours.<br />
<br />
What does the work involve?<br />
We need to make some changes and as a result our website including the customer Portal and Broadband Faults Troubleshooter will be unavailable.<br />
<br />
Am I likely to notice the work?<br />
Yes, you won't be able to access our website including the customer Portal and Broadband Faults Troubleshooter for the duration of the maintenance window and holding pages will be in place.<br />
<br />
Is there anything else I need to know?<br />
Our customer support centre will not have access to BT back-end systems and our internal systems for the majority of the maintenance window. This also means that we will not be able to take any payments during this time.<br />
<br />
Kind regards,<br />
<br />
Linn Karstrom<br />
Customer Relations]]></description>
<pubDate>Wed, 15 Oct 2014 10:25:53 +0100</pubDate>
<guid>http://usertools.plus.net/status/archive/1413365153.htm</guid>
<dc:subject>Other</dc:subject>
<dc:identifier>pn-1413365153</dc:identifier>
</item>
<item>
<title><![CDATA[Planned BT Network Maintenance - Week commencing 15th October 2014]]></title>
I've just checked the raw source and it's still wrong so backing out the changes hasn't fixed this.
