Shocking service as outlined below.
1) No means to email, instant message or chat.
2) Unhelpful and contradictory information provided by Plusnet on phone calls.
3) I spent multiple hours on the phone to Plusnet while they failed to fix Broadband problem: failed to set up broadband following house move, despite repeated advice to Plusnet informing them regarding house move.
4) Contradictory and inappropriate information regarding making a complaint; I was initially told I could only make the complaint verbally and immediately.
5) There is no means of making a complaint online.
Moderator's note by Mike (Mav): Changed thread title after move to it's own thread.
