Shockingly poor service re 'Phone and Broadband fault - anyone else?
I'm just looking at your account now. I'm sorry to see that this seems to be taking a while to resolve, I'll take ownership of updating you from here and will do what I can to speed things up.
The case is that the fault does lie with our suppliers so essentially there isn't anything we can do directly to fix it. However what we can do is put some pressure on our suppliers and keep you updated regularly so I will make sure that happens from here.
Adam.
Quote happy to just ping the problem to BT and do nothing -
The case is that the fault does lie with our suppliers so essentially there isn't anything we can do directly to fix it. However what we can do is put some pressure on our suppliers and keep you updated regularly so I will make sure that happens from here.
Adam.
Hmmm, promised a call back at 4pm by Phone Faults people, NO CALL, I was also promised a call back from a senior customer services person this morning, and guess what, NO CALL
I'm sorry this came later than promised but I understand one of my colleagues called you a few minutes ago. I'm confident that he is the right person to deal with this matter and that he understands the nature and urgency of the case.
Quote And STILL NO CALL BACK from customer services.
My colleague dealing with this fault called you at around 16:50 yesterday, I'm confident that he is the right person for you to deal with as he is capable of pushing this towards resolution whilst keeping you updated along the way.
As my colleague is not yet in the office I've checked the fault report and can see that an engineer is going back out this afternoon, access to your property should not be required so I'll make sure we get an update ASAP.