As a customer to be told that automatically that there is a 30 minute wait and you are sorry making me wait. I am in a que then and paying for the privilege of this! Next time one of the advisors is in a Que. at the supermarket or a Que. for petrol at your garage you are going to be charged for the privillage of waiting in the you will soon take umbrage. Plusnet try employing more staff or making compensation payments. Do not suggest that I use a web page and raise a question- I am being told that a response is 48 hours. Also your on hold music is to loud and the choice is sad! Please get a life and answer the phone before my phone batteries go flat.
It's not free if you are a Madasafish customer. Technical Support: 0844 395 0830 or 0345 140 0200 (Lines open 24 hrs, 7 days a week) Customer Services: 0844 395 0830 or 0345 140 0200 (Lines open 8am to 8pm, 7 days a week except Christmas Day and New Year's Day)
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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A comment has been made that it costs nader to phone for help. Ok 0800 number-how then you connect to it without first paying a line rental? Or are they now free?
