Should Plusnet suspend all advertising?
Sorry to reactivate an old topic - but some things don't change...
Well actually they do change - they get worse.
Waiting times on calls is way worse. Chat often has people waiting for ages to only then be told they must ring in.
It's worth re-reading this topic from the beginning. One the aspects commented on by several people is the stupid offers - and today the offers are even more stupid!
I dread to think how much Plusnet's churn rate has increased!
Well actually they do change - they get worse.
Waiting times on calls is way worse. Chat often has people waiting for ages to only then be told they must ring in.
It's worth re-reading this topic from the beginning. One the aspects commented on by several people is the stupid offers - and today the offers are even more stupid!
I dread to think how much Plusnet's churn rate has increased!
That is a very, very good point!
i'll be totlly honest and say that the only reason I didn't take up an offer from someone else earlier this year for cheaper fibre was the nightmare of getting btor out to change the connection, sometimes there great but there are way to many horror stories about how bad they are and just how long you can go between ordering a product with a go live date and actually getting it delivered,
several people locally to me have had months without internet because they tried to swap providers and btor have failed to do the job there meant to do.... I don't want to invite that sort of problem but I would be a lot happier if PlusNet routinely let existing customers have a discount on repeat years for the broadband, something meaningful like a 25% discount for agreeing another long contract would be perfect, after all the majority of complaints are based around transfers or upgrades and the initial teething period that ensues, people staying on the same product tend to use a lot less support resources and should be compensated for it
several people locally to me have had months without internet because they tried to swap providers and btor have failed to do the job there meant to do.... I don't want to invite that sort of problem but I would be a lot happier if PlusNet routinely let existing customers have a discount on repeat years for the broadband, something meaningful like a 25% discount for agreeing another long contract would be perfect, after all the majority of complaints are based around transfers or upgrades and the initial teething period that ensues, people staying on the same product tend to use a lot less support resources and should be compensated for it
Well put ... and sensible.
@CRT - will management 'buy' this as and idea? Keeping people who are already connected, rather than causing churn and increased exposure to supply issues is a good way of reducing the support workload. It is to say the least a creative idea. Take more profit up front and reward those who stay, not needing support. A bit like a no-claims bonus!
@CRT - will management 'buy' this as and idea? Keeping people who are already connected, rather than causing churn and increased exposure to supply issues is a good way of reducing the support workload. It is to say the least a creative idea. Take more profit up front and reward those who stay, not needing support. A bit like a no-claims bonus!
The only way that you will find out what sort of deal you might get - and it might be somewhat more than 25% 
is to ring customer options and see what they offer you.
is to ring customer options and see what they offer you.
Quote from: Townman Well put ... and sensible.
@CRT - will management 'buy' this as and idea? Keeping people who are already connected, rather than causing churn and increased exposure to supply issues is a good way of reducing the support workload. It is to say the least a creative idea. Take more profit up front and reward those who stay, not needing support. A bit like a no-claims bonus!
Not CRT, but are you guys opted in for marketing emails?
The only emails I have ever received are the bills and the price rises Even when I was opted in, like Jim, I never received any "special offers". I'm now opted out, don't want all the other marketing junk, apart from which there are better ways of "playing the game"
Even when I was opted in, like Jim, I never received any "special offers". I'm now opted out, don't want all the other marketing junk, apart from which there are better ways of "playing the game"
