So far so bad...

[#1]

Thanks Adam,
hopefully this fix will be for a longer duration this time  have a great New Year when you get there 

[#2]

FYI,
The agent you spoke with this afternoon has just been over for a chat. The banding hasn't been removed yet, I would expect this within the next hour or so. However this may only take temporary effect as your connection is still intermittent at the moment.
To cut a long story short we've passed the fault report back to BTW to advise of this and we'll get back to you when we have the next response.

[#3]

thx adam..
just done a stats incase it helps anyone..

Link Information

Uptime: 0 days, 13:00:28
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,072 / 6,996
Bandwidth (Up/Down) [kbps/kbps]: 444 / 2,270
Data Transferred (Sent/Received) [MB/MB]: 17.81 / 43.87
Output Power (Up/Down) [dBm]: 12.5 / 20.0
Line Attenuation (Up/Down) [dB]: 25.0 / 44.5
SN Margin (Up/Down) [dB]: 24.0 / 9.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 31,424 / 196,329
CRC Errors (Up/Down): 1,298 / 4
HEC Errors (Up/Down): 16 / 10

[#4]

Thanks DominicM,
Could you please try rebooting your router then test your speed again?

[#5]

Link Information

Uptime: 0 days, 0:46:33
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,068 / 7,004
Bandwidth (Up/Down) [kbps/kbps]: 444 / 2,268
Data Transferred (Sent/Received) [MB/MB]: 1.29 / 2.73
Output Power (Up/Down) [dBm]: 12.5 / 18.0
Line Attenuation (Up/Down) [dB]: 25.0 / 44.5
SN Margin (Up/Down) [dB]: 23.5 / 9.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 39 / 0
Loss of Signal (Local/Remote): 2 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 19 / 0
FEC Errors (Up/Down): 0 / 7,578
CRC Errors (Up/Down): 21 / 0
HEC Errors (Up/Down): 7 / 0

[#6]

just lost connection

DSL Connection
Link Information

Uptime: 0 days, 3:37:42
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,064 / 6,392
Bandwidth (Up/Down) [kbps/kbps]: 444 / 2,268
Data Transferred (Sent/Received) [MB/MB]: 10.37 / 51.26
Output Power (Up/Down) [dBm]: 12.5 / 18.0
Line Attenuation (Up/Down) [dB]: 25.0 / 44.5
SN Margin (Up/Down) [dB]: 23.0 / 7.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 39 / 0
Loss of Signal (Local/Remote): 2 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 19 / 0
FEC Errors (Up/Down): 0 / 35,140
CRC Errors (Up/Down): 21 / 0
HEC Errors (Up/Down): 7 / 0

[#7]

wahoo - dropped again
Physical Connectivity OK
DSL Connection
Link Information

Uptime: 0 days, 4:50:52
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,072 / 6,380
Bandwidth (Up/Down) [kbps/kbps]: 444 / 2,268
Data Transferred (Sent/Received) [MB/MB]: 12.69 / 70.47
Output Power (Up/Down) [dBm]: 12.5 / 18.0
Line Attenuation (Up/Down) [dB]: 25.0 / 44.5
SN Margin (Up/Down) [dB]: 23.5 / 7.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 39 / 0
Loss of Signal (Local/Remote): 2 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 19 / 0
FEC Errors (Up/Down): 0 / 80,280
CRC Errors (Up/Down): 21 / 0
HEC Errors (Up/Down): 7 / 0

[#8]

dropped again while out and all PC/s off, you'll notice my bandwith has increased, but the DLM hasnt, where have all those error seconds come from?

DSL Connection
Link Information

Uptime: 0 days, 0:50:15
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 888 / 6,936
Bandwidth (Up/Down) [kbps/kbps]: 440 / 6,136
Data Transferred (Sent/Received) [MB/MB]: 3.21 / 10.36
Output Power (Up/Down) [dBm]: 12.0 / 20.0
Line Attenuation (Up/Down) [dB]: 25.0 / 44.5
SN Margin (Up/Down) [dB]: 24.0 / 7.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 39 / 0
Loss of Signal (Local/Remote): 65,538 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 65,538 / 0
FEC Errors (Up/Down): 0 / 56,663
CRC Errors (Up/Down): 0 / 47
HEC Errors (Up/Down): 0 / 388

[#9]

Yikes, all these errors, lets hope it is your equipment..
DSL Connection
Link Information

Uptime: 0 days, 5:22:55
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 888 / 6,784
Bandwidth (Up/Down) [kbps/kbps]: 440 / 6,136
Data Transferred (Sent/Received) [MB/MB]: 8.51 / 33.28
Output Power (Up/Down) [dBm]: 12.0 / 20.0
Line Attenuation (Up/Down) [dB]: 25.0 / 44.5
SN Margin (Up/Down) [dB]: 24.0 / 7.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 39 / 0
Loss of Signal (Local/Remote): 65,538 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 131,098 / 0
FEC Errors (Up/Down): 32,608 / 751,083
CRC Errors (Up/Down): 0 / 1,447
HEC Errors (Up/Down): 0 / 21,523

[#10]

interesting, despite those errors my IP Profile has raised to 5000.. 
Download speedachieved during the test was - 3613 Kbps
For your connection, the acceptable range of speedsis 2000-7150 Kbps.
IP Profile for your line is - 5000 Kbps

[#11]

hmm rebooted router as requested by technician, however, dont like these CRC/HEC errors that seem to have crept in..:
Uptime: 0 days, 2:58:24
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 888 / 6,820
Bandwidth (Up/Down) [kbps/kbps]: 440 / 6,456
Data Transferred (Sent/Received) [MB/MB]: 17.87 / 319.58
Output Power (Up/Down) [dBm]: 12.5 / 20.0
Line Attenuation (Up/Down) [dB]: 25.0 / 44.5
SN Margin (Up/Down) [dB]: 24.0 / 6.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 32 / 0
FEC Errors (Up/Down): 36,032 / 1,450,471
CRC Errors (Up/Down): 1,281 / 1,776
HEC Errors (Up/Down): 7 / 70,221

[#12]

really scared now.. expecting a profile downgrade thisevening with all these errors...
Download speedachieved during the test was - 4739 Kbps
For your connection, the acceptable range of speedsis 2000-7150 Kbps.
IP Profile for your line is - 5000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 16.72:20.04:63.24 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

DSL Connection
Link Information

Uptime: 0 days, 6:26:07
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 888 / 6,408
Bandwidth (Up/Down) [kbps/kbps]: 440 / 6,456
Data Transferred (Sent/Received) [MB/MB]: 34.33 / 395.22
Output Power (Up/Down) [dBm]: 12.5 / 20.0
Line Attenuation (Up/Down) [dB]: 25.0 / 44.5
SN Margin (Up/Down) [dB]: 24.0 / 4.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 82 / 0
FEC Errors (Up/Down): 36,032 / 3,176,661
CRC Errors (Up/Down): 1,281 / 4,408
HEC Errors (Up/Down): 208,011,264 / 201,132

[#13]

ok the IP profile is still 5000k but connection seems stable...
but have a shedload of errors now...
(Local/Remote): 70,218 / 0
FEC Errors (Up/Down): 72,064 / 95,264,278
CRC Errors (Up/Down): 2,562 / 178,833
HEC Errors (Up/Down): NA / 1,030,290
presubable NA is too emarrasing to show..
still waiting on the new equipment arrriving... but atleast we seem to have stabalised the line..