So long and thanks for all the fish...
I've done it - I've jumped (well I've ordered my leap!)
The changes in support arrangements, the decline in PN involvement in these forums, the reports of orders not progressing due to PN mistakes, the incorrect advice given by poorly trained staff on the phone and announcement of phone price hikes (especially LRS) has convince me that Plusnet are no longer the ISP for me. The service has worked well but I no longer have any faith, should there be a fault, that it would be dealt with in a timely fashion.
It's clear that Plusnet are going after quantity rather than quality and, as such, are presumably happy to accept the resultant churn that this model creates. Offering huge cashback deals and discounts de-vaiues the brand and the product.
I'm perhaps unusual (often said!) in that I'm happy to pay for good service and product so I will actually be paying more with my new ISP, but Internet access is important to me so I feel it will be worthwhile. Fingers crossed that I'm right
The changes in support arrangements, the decline in PN involvement in these forums, the reports of orders not progressing due to PN mistakes, the incorrect advice given by poorly trained staff on the phone and announcement of phone price hikes (especially LRS) has convince me that Plusnet are no longer the ISP for me. The service has worked well but I no longer have any faith, should there be a fault, that it would be dealt with in a timely fashion.
It's clear that Plusnet are going after quantity rather than quality and, as such, are presumably happy to accept the resultant churn that this model creates. Offering huge cashback deals and discounts de-vaiues the brand and the product.
I'm perhaps unusual (often said!) in that I'm happy to pay for good service and product so I will actually be paying more with my new ISP, but Internet access is important to me so I feel it will be worthwhile. Fingers crossed that I'm right
We're losing good people 
I'm also taking my 2 connections away from this... though I know I won't be missed! 
Of course you'll be missed, The Mighty Cornholio. Your forum username never fails to bring a smile to my face I'm sorry that you're leaving us, and of course, wish you all the best for the future 
I'm sorry that you're leaving us, and of course, wish you all the best for the future
@catelliott - I appreciate your words and also the very quick response to my post, but why now that I'm leaving... 
I don't believe I've ever had the pleasure of discussing any issues with yourself, but I'm very annoyed that you can get back to me in a few minutes when I'm leaving and potentially need to be fought for but then currently I have 2 open tickets, 2 posts on this forum being ignored and also was told by COT that they couldn't close my account due to it being taken hostage by Matty Cassel and promised a call or email back from him and neither have happened...
So you'll have to excuse my rant's on these forums, One can only bang there head against a wall for so long.
I don't believe I've ever had the pleasure of discussing any issues with yourself, but I'm very annoyed that you can get back to me in a few minutes when I'm leaving and potentially need to be fought for but then currently I have 2 open tickets, 2 posts on this forum being ignored and also was told by COT that they couldn't close my account due to it being taken hostage by Matty Cassel and promised a call or email back from him and neither have happened...
So you'll have to excuse my rant's on these forums, One can only bang there head against a wall for so long.
Hi Hugh,
You could either wait to give your notice until you've found a new ISP (so long as it's within the 30 day window from when you got your email) or give fourteen days' notice and cancel the cancellation if you wish to stay. Obviously, we hope you choose to stay with us
You could either wait to give your notice until you've found a new ISP (so long as it's within the 30 day window from when you got your email) or give fourteen days' notice and cancel the cancellation if you wish to stay. Obviously, we hope you choose to stay with us
Agree.
Quote from: Strat We're losing good people
Looking as some of the recent comments on these forums along with the price hike it's likely more will also be leaving.
As stated by others it's Quality and not quantity that matters, short term profits might increase due to more people joining based on the past and usually good performance by Plusnet but this is short term thinking and once your reputation goes it's hard to get it back.
@ pwatson,
Good luck with your jump, please let us all know how it goes.
After the appalling responses I've had to a recent support ticket I'm determined to jump when my contract ends in 6 months time.
I hope those in charge of making these changes at the New Plusnet listen to what existing customers are saying, but somehow I doubt it will make a difference.
Good luck with your jump, please let us all know how it goes.
After the appalling responses I've had to a recent support ticket I'm determined to jump when my contract ends in 6 months time.
I hope those in charge of making these changes at the New Plusnet listen to what existing customers are saying, but somehow I doubt it will make a difference.