So long and thanks for all the fish...
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- So long and thanks for all the fish...
So long and thanks for all the fish...
07-07-2015 10:57 AM
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The changes in support arrangements, the decline in PN involvement in these forums, the reports of orders not progressing due to PN mistakes, the incorrect advice given by poorly trained staff on the phone and announcement of phone price hikes (especially LRS) has convince me that Plusnet are no longer the ISP for me. The service has worked well but I no longer have any faith, should there be a fault, that it would be dealt with in a timely fashion.
It's clear that Plusnet are going after quantity rather than quality and, as such, are presumably happy to accept the resultant churn that this model creates. Offering huge cashback deals and discounts de-vaiues the brand and the product.
I'm perhaps unusual (often said!) in that I'm happy to pay for good service and product so I will actually be paying more with my new ISP, but Internet access is important to me so I feel it will be worthwhile. Fingers crossed that I'm right
Re: So long and thanks for all the fish...
07-07-2015 11:13 AM
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Matty
Re: So long and thanks for all the fish...
07-07-2015 11:15 AM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: So long and thanks for all the fish...
07-07-2015 11:33 AM
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Re: So long and thanks for all the fish...
07-07-2015 11:40 AM
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Re: So long and thanks for all the fish...
07-07-2015 11:43 AM
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Such a shame it should come to this. Hope all goes well with your new provider ... hope you'll keep contributing here.
@CRT,
Is the message sinking in yet? It's not a matter of price, rather quality and service which counts. Is the management team listening?
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: So long and thanks for all the fish...
07-07-2015 11:45 AM
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Re: So long and thanks for all the fish...
07-07-2015 11:50 AM
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I don't believe I've ever had the pleasure of discussing any issues with yourself, but I'm very annoyed that you can get back to me in a few minutes when I'm leaving and potentially need to be fought for but then currently I have 2 open tickets, 2 posts on this forum being ignored and also was told by COT that they couldn't close my account due to it being taken hostage by Matty Cassel and promised a call or email back from him and neither have happened...
So you'll have to excuse my rant's on these forums, One can only bang there head against a wall for so long.
Re: So long and thanks for all the fish...
07-07-2015 11:59 AM
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Re: So long and thanks for all the fish...
07-07-2015 12:04 PM
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Re: So long and thanks for all the fish...
07-07-2015 12:05 PM
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So, can I call PN and register my wish to go but stay whilst I find another ISP. If I fail to find something good can I simply stay?
Kind Regards
Hugh
Re: So long and thanks for all the fish...
07-07-2015 12:09 PM
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You could either wait to give your notice until you've found a new ISP (so long as it's within the 30 day window from when you got your email) or give fourteen days' notice and cancel the cancellation if you wish to stay. Obviously, we hope you choose to stay with us
Re: So long and thanks for all the fish...
07-07-2015 12:40 PM
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Agree.
Quote from: Strat We're losing good people
Looking as some of the recent comments on these forums along with the price hike it's likely more will also be leaving.
As stated by others it's Quality and not quantity that matters, short term profits might increase due to more people joining based on the past and usually good performance by Plusnet but this is short term thinking and once your reputation goes it's hard to get it back.
Re: So long and thanks for all the fish...
07-07-2015 12:41 PM
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According the the email we have to give notice that we are going to move in the next 30 days, OK
But what if we are in a current LRS and have no intention of moving NOW, but want the option to move when out LRS expires?
E.g. mine expires in Sept, but I have only till mid Aug to give notice, so if I phone now and say "I am planning on moving WHEN my LRS expires" does that count?
If not then it is detrimental to us on current LRS's.
I have no intention of LOOSING money by moving my phone before the LRS ends. But am unhappy with the price increases and WILL be moving then.
Re: So long and thanks for all the fish...
07-07-2015 12:48 PM
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Good luck with your jump, please let us all know how it goes.
After the appalling responses I've had to a recent support ticket I'm determined to jump when my contract ends in 6 months time.
I hope those in charge of making these changes at the New Plusnet listen to what existing customers are saying, but somehow I doubt it will make a difference.
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