So much negativity... Was my instinct wrong?
Being seen to be communicating with the supplier and getting regular feedback, even if progress wasn't made, is fine.
It's when there are protracted delays in faults even being looked at and passed on to BT that people get upset.
Waiting a couple of days to then be asked to confirm if you've tried the test socket followed by another long wait after you answer is not good service.
It's when there are protracted delays in faults even being looked at and passed on to BT that people get upset.
Waiting a couple of days to then be asked to confirm if you've tried the test socket followed by another long wait after you answer is not good service.
Quote from: carrot63 I think they are the only ISP that makes a genuine and meaningful effort to engage their user base via these forums,
There are others, to be fair.
But we all know the ones that don't......
Quote So much negativity... Was my instinct wrong?
Always with the negative waves Moriarty, always with the negative waves
I have been with
Support from Sheffield has been mostly good but I won't deal with the subcontracted Indian CS in Durban as they don't understand English.
I have also had good support from
Quote Only thing i would say is, although they advertise that they are all happy chappy farmers from yorkshire, I haven't spoken to anyone with a yorkshire accent over the phone, for god sake plusnet , atleast put on a yorkshire accent the next time i call!
Mattskills - have you been calling Sheffield or Durban? A proper Yorkshire accent can be found if you use the first option, although admittedly you do get a smattering of other accents - I even recall an American one a good while back.
I think that in general northern accents are not well thought of and perhaps some of the younger staff might try to disguise this a little (might be wrong though).
Anyway, about Plusnet - connection and speed great. Only problem has (in the past) been billing. First with Homephone and more recently referrals.
I think that the latter has been sorted but I haven't checked.
Being a 'local' and happy with the service I wouldn't change to another company.
Just had a thought - I know that in the past there has been some to-ing and fro-ing between Durban and Sheffield for training purposes - maybe they could add 'Yorkshire-speak' to the educational agenda!
