Social Tariffs

[#1]

I'm getting conflicting advice. I called broadband team and discussed social tarrif but was told there would be ETC. I have read on forums that there will be no ETC if you switch from Plusnet to BT social tarrif but the team on phone tell you otherwise (after he checked with supervisor), which is it?

[#2]

Hi @ross_erskine 

Thanks for reaching out over the forums, I'm sorry to hear you're receiving conflicting advice. You don't pay for ETC's if you're able to switch over to BT's Social Tariff, as long as you do this through us. It would be better for you to speak to our Customer Option Team about this because I don't think you have so far. 

Give them a call on 0800 013 2632 directly. They are open between:

08:00 - 20:00 Monday to Friday
09:00 - 19:00 Saturday
09:00 - 18:00 Sundays

They'll be able to check your eligibility and walk you through the process. In terms of the adviser you spoke to the other day, I'll make sure internal feedback is sent across to them. 

[#3]

@ross_erskine 

The key consideration from @csmith94 's words is "as long as you do this through us".

If the user does the swap, they will pay ETCs for breaching the contract.

You might thus not have received conflicting information, but accurate information, depending on the precise context of the question.

• Can Plusnet move me to a BT social tariff without ETCs - Yes!
• Can I move me to a BT social tariff, then tell Plusnet and expect to avoid ETCs - No!

[#4]

I agree very sad 😢 they don’t follow bt parent company

[#5]

I be changing once contract ends if they follow