Staff Notifications
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Staff Notifications
04-05-2012 3:48 AM
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Re: Staff Notifications
04-05-2012 5:00 AM
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I've tried several times, I gave up.
I never have a problem with the PlusNet ticket system, nor the staff that respond.
It has always worked exactly as it should, for me.
You do seem to be having a lot of problems on your first day !
Re: Staff Notifications
04-05-2012 6:18 AM
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You need to visit the response (whilst logged in) by Clicking on the "Your Question" link in the box which will take you direct to that latest responded question, or select the >Help and Support tab at any time whilst logged in, then select >Help Assistant on the LHS
The page should now list your open question(s). Select the relevant one(s) to view.
Once you have either responded to any open questions, or closed them as the response(s) have dealt with your query, then the pop-up will disappear next time you login.
Re: Staff Notifications
04-05-2012 10:51 AM
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Re: Staff Notifications
04-05-2012 11:26 AM
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Re: Staff Notifications
04-05-2012 11:46 AM
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Quote from: tomxlisa The trouble is, when i view the ticket, it doesn't allow me to close it, only update it?.
If the ticket's been created by a member of staff (and in some circumstances the system) then you won't be able to close it.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Staff Notifications
04-05-2012 12:43 PM
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Re: Staff Notifications
04-05-2012 8:27 PM
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Re: Staff Notifications
04-05-2012 8:54 PM
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Re: Staff Notifications
05-05-2012 2:43 AM
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