I just wanted to mark the passing of over a month of waiting for a fault to be resolved.
The only communication that I receive is the email to inform me that I have contacted the help? desk.
I used the feedback system to highlight the lack of progress, ownership of problem and communication and did receive a call stating someone would take ownership and supply their contact details so I could have a single point of contact. To this day despite mentioning this to the helpdesk when chasing up the fault to remind the person that I did not receive these contact details I am still awaiting this info.
On 8th March I lost broadband and reported it.
On 9th march I phoned to say it had returned but at but at a very slow connection speed which rendered internet access almost useless.
I have since regained a more usable connection speed when they realised I had been put on a banded profile for some unexplainable reason but speed still not what I used to connect at but I am now being disconnected randomly.
All checks were carried out, all filters changed, a test router was installed, all other devices disconnected and an engineer came to my premises to check line and confirmed it was not at my end.
So I continue to hope that the issue will be resolved some time very soon.
