Support? I'm Happy!

[#1]

Nowadays people have hight expectations and the internet is wonderful for complaining when things go wrong. Customer support is difficult at the best of times and in a tech environment I think it works well for most.

I switched to fibre on Monday and it threw up a line problem. Noisy phone line for speech (coincidental?) and poor speed.

I called support, they ran thorough checks and contacted Openreach. A helpful man turned up early on Wednesday morning did his checks and invited me to look in the manhole. A couple of wired twisted together and a bit of sticky tape!  Sorted with a proper connection.

IP profile a bit low but not a crisis and under review.

That was excellent service by all and a big thanks to them. I am very happy to be a customer.

[#2]

Hi there, I'm really glad that you've had a good experience in getting the fault on your line resolved. Thank you for sharing this with ourselves, greatly appreciated.

Thanks, Adam.

[#3]

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@TeeGee wrote:

Wednesday morning did his checks and invited me to look in the manhole. A couple of wired twisted together and a bit of sticky tape!

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Obviously a follower of this guide .