Support Ticket Times

[#1]

Hi
Not a complaint but a thanks for a speedy response to a ticket sent earlier today to CSC.
The ticket was received at 16.35pm today regarding a billing query.  At 16.45pm i had an answer back with a satisfactory result to my question.
Is this a record or did i just hit it at the right time?,  Bank Holiday today as well.

[#2]

Hi Fifer,
Thank you for the positive with regards to our Ticket Response times. We have been working very hard to ensure that we reach our target response time of 8 hours. It would appear that today we have been able to respond to your question with very speedy fingers indeed!

[#3]

Perhaps it was an agent, who wanted to improve his figures with a few easy ones.
I'll get me coat.

[#4]

But did (s)he read the whole ticket  
[coat]

[#5]

Hi
I must admit it was not a very complicated request, a change of Market Status on a BT exchange.  Still impressed by the time it took to reply to it with a clear and satisfactory response.
By the way the HE was a SHE.