Support call - current queue time 56 hours

[#1]

Plusnet used to be really good, but is that what we would expect?? 

[#2]

Sounds like a reporting glitch

[#3]

online support call. raised another as a test tonight. 46 hours. system isn't  down so don't need a immediate response, but over 2 days. and if system was down 16min average call wait isn't acceptable in my opinion

[#4]

So you are talking about ticket response time in your original post - it  would have been helpful if you had made that clear

[#5]

Hi gc66,
I'm sorry for the wait times you're experiencing. We are working on hard on lowering these. Our support team will respond to your ticket as soon as possible.