I reported a problem with access to my fixed IP address which hosts a web site nearly two weeks ago. The diagnostician was unable to identify any problem, but acknowledged the hub was not responding. His solution was to send me a new hub. After nearly 1 week and the hub had not arrived I contact support only to be told that they had failed to put the order in correctly and my new hub would be with me in 3 days. Well it is now day 4 and still no sign of the hub.
Very poor support from Plusnet.
