Switching banks

[#1]

I was a bit concerned about my direct debit account switch with you going smoothly as some of the feedback on here was less than positive but I have to say it went through the swap very well and I have absolutely no complaints.  It was all  very easy so I thought this feedback may stop others worrying for nothing as I was. 

[#2]

how much notice was there before your billing date

[#3]

There was just over 3 weeks which I guess helped. 

[#4]

indeed it did - the problem occurs when there is only a week or so for the change to happen

[#5]

Jim has nailed the root cause of the problem. I'm happy that this went smoothly for you though!