Terrible experience with Plusnet Fibre installation (Or lack thereof!)
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Re: Terrible experience with Plusnet Fibre installation (Or lack thereof!)
30-05-2014 1:36 PM
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Could you send me a message confirming your availability next week? I'm very sorry for the issues you've experiencing with the engineer not completing the work due to the router not being present. We are disputing this with our suppliers at the moment to bring the next appointment date forward as this should not have happened.
Re: Terrible experience with Plusnet Fibre installation (Or lack thereof!)
30-05-2014 1:40 PM
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Re: Terrible experience with Plusnet Fibre installation (Or lack thereof!)
30-05-2014 1:54 PM
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Re: Terrible experience with Plusnet Fibre installation (Or lack thereof!)
02-06-2014 8:47 AM
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Problem is now the router fails to connect. Internet light stays solid red and logging into the router it says that it's got an authentication failure.
Broadband username and password look ok, any ideas guys?
Re: Terrible experience with Plusnet Fibre installation (Or lack thereof!)
02-06-2014 8:55 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Terrible experience with Plusnet Fibre installation (Or lack thereof!)
02-06-2014 8:59 AM
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Login info was preloaded onto the router.
Tried a factory reset of the router too as that's what the built in router diagnostics suggested. After the factory reset the internet light went green briefly and then back to red, citing authentication failure again.
dick:quote
Re: Terrible experience with Plusnet Fibre installation (Or lack thereof!)
02-06-2014 10:02 AM
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I've just taken a look at your account and it looks like it was awaiting the confirmation of the order completing before activating itself. As you mentioned the work is done I've now manually activated this for you if you would like to take another shot at connecting?
Please let me know how you get on
Re: Terrible experience with Plusnet Fibre installation (Or lack thereof!)
02-06-2014 10:03 AM
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I'm in work now but I'll give you an update later on today
jim:quote
Re: Terrible experience with Plusnet Fibre installation (Or lack thereof!)
02-06-2014 10:07 AM
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You can see it here, albeit rather short
<img src="http://community.plus.net/visualradius/generated/image14016999491966.png"/>
Again, let us know how you get on when you're back and you've tested!
Re: Terrible experience with Plusnet Fibre installation (Or lack thereof!)
02-06-2014 10:26 AM
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I'll post back later when I get home to confirm all is well.
Re: Terrible experience with Plusnet Fibre installation (Or lack thereof!)
02-06-2014 6:13 PM
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Seems to be working ok
Would just like to say a big thanks to everyone who took their time to reply and to all those who helped me get this sorted out.
Although initially rocky (BTOR's fault though, not Plusnet's), I'm very happy now. Definitely the best customer service experience I've ever had.
Re: Terrible experience with Plusnet Fibre installation (Or lack thereof!)
03-06-2014 9:20 AM
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