Text requesting feedback - but why?

198kHz · ‎30-07-2008

Just received a text, thus -

Plusnet would love your feedback.

Q1/3 How satisfied were you with your recent experience?

Please reply with a score (1 very dissatisfied to 5 very satisfied)

I've no reason to doubt that it's genuine, but I'm not aware of having any recent interaction with Plusnet.

A complex system that does not work is invariably found to have evolved from a simpler system that worked just fine
Zen SOGEA 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)

chenks76 · ‎24-10-2013

reply back with 1 for every question then, really screw up their stats

Townman · ‎22-08-2007

Is your mobile number number associated with more than one account?
I help support a number of my referrals and thus my mobile number is on their accounts. I've had unexpected SMS messages when the account holder has made direct contact with PN.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Gandalf · ‎21-04-2017

@198kHz

Mind sending me a PM with your mobile number so I can further investigate?

Anoush

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.

Anoush Mortazavi
Plusnet

198kHz · ‎30-07-2008

@Townman Good point. As far as I'm aware, only two other accounts have had my mobile attached. One is my daughter, who has had no reason to contact PN for a good few years, and the other is a friend who closed her account in 2015.

@Gandalf Thanks Anoush - PM is on the way...

A complex system that does not work is invariably found to have evolved from a simpler system that worked just fine
Zen SOGEA 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)

198kHz · ‎30-07-2008

It was an old referral I'd overlooked.

Thanks again @Gandalf

A complex system that does not work is invariably found to have evolved from a simpler system that worked just fine
Zen SOGEA 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)

Gandalf · ‎21-04-2017

No problems, I'm glad we cleared that up.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.

Anoush Mortazavi
Plusnet