I just said on another forum, about how good customer services have been. The amount of unhelpful posts I see on here of people complaining. Yes I know it is a big deal when your internet doesn't work and what a PITA (Wow - the PC Brigade haven't blocked and added that to the swear filter yet - give it time Alex) it is. Especially now at these difficult times.
Everyone makes mistakes, including customers and members of staff. I accept that. Life would be boring if everyone didn't and we all had the same points of view. Wouldn't it?
I treat these forums if I were face to face with that that person and speaking to them in person. If I some of the people spoke to someone else in person like some people do here, you'd either get refused service in a shop. Similarly in a pub. Certain pubs your face you'd would get a piece of someone's mind, or their knuckles, or both.
Never happened to me, but I have come close to hitting someone in self defence when I were a student.
Happened to me once, when I helped someone who were using one of my API's and moaning about something didn't work. So I was on the phone hours to India trying to help him. That was hard work, then when I got it fixed he just ignored me. Didn't have the decency to say "Thank you Alex for your help, my fault - it is fixed now". I am sure any developers in PlusNet and outside will appreciate how frustrating that is.
Yes, I like it too when people just say a "Thank you for your support, this has fixed my issue". One of the few good things about Lithium, unlike the unread posts bug (where I don't think a simple bug will ever be fixed within my life expentancy) and the spell checker which seems to come and go like the wind. Means I have to do a Ctrl-A, Ctrl-C and Ctrl-V into Word. Spell check it and then flick back to the foums (a good old Alt-Tab works on a PC like it does a PC).
I am sure all of the CS staff will have empthay for me, when you fix a problem and the person goes silent and can't even be bothered to say thank you. Even if it is my own fault, I will come clean and admit it. Doesn't take much to admit it.
Sorry I will try come off my soapbox now.
Right, here we go:
*Ctrl A*, *Ctrl C* here.
*Alt Tab*.
*Ctrl V* in Word.
(Spell check).
*Alt Tab back here*.
Grr - well at least I would if Office wasn't moaning about activation. Although I have a legit copy (honest guv). Their wonderful system is down. So I pay for Office 365 and can't use Word yet again. Then they wonder why people turn to cracked copies. Easier and free.
Sorry I will shut up there - didn't do too tell at coming off my soapbox did I 😳
*Well EDIT HTML in Lithium is useful, or at least it would be if the source appears in a pop-up capable of holding more than two lines of text*. I managed to fix the formatting bug they created in the two lines I had available to use*.
Still now doing too well at coming off my soapbox 😄
I echo that sentiment because, at Plusnet there are really fantastic people that give brilliant customer service experience and have great knowledge. 
