Thanks Guys!

[#1]

My parents had a fantastic BTO engineer who tinkered with it and has managed to get 28/7 out their line so they are chuffed. He also re wired the right socket.
He did say he had spent all last week going round fixing the faults caused by contractors - but that's another story!
Thanks!

[#2]

Glad to hear it Pete.
Now we just need to reduce the wholesale price of FTTPoD and you'll be in a good place 
Matty

[#3]

We have wholesale access ourselves thanks to reselling ICUK so I'll get it myself through us if it ever comes down.
Not likely to happen is it