Thanks Plusnet, it pays to complain.

[#1]

Thanks PN, especially Jameseh  for sorting out my account problem recently posted in Rants and Raves.  I always had confidence in you even though I did have some adverse thoughts early on.    I have been given a full refund on my ACR and the correct billing has now been applied to my account.    The original post is here:-
http://community.plus.net/forum/index.php/topic,78874.0.html

[#2]

To add to that my Home phone account appears to be now correct, first time since  feb, via one reps muck up.
all feature now billed correctly, credit reinstalled, not sure yet about calls

[#3]

Good to hear, Pierre, thanks for letting us know :). Drop me a PM if there's any issues and I'll go and do some more haranguing.

[#4]

you must be a slow reader Mat I posted that in September (13/09) and still waiting - patiently for  the two accounts to sysnch

[#5]

Not sure why Matt has replied to this today, I'll see if I can find out from him when I'm in the office tomorrow.