Last week, I (and probably others) received a most obscure email from Mr Vollmer.
It followed the normal BT line of telling me lots of stuff that was good - but did not apply - and then incorporating a few bits that might apply but were so badly written that I would need a solicitor to sort it out - and then attached the price rise details that probably do apply but maybe don't.
In this case the first half of the email was celebrating that PlusNet had finally fallen in line with BT (and with Ofcom's instructions I suspect) in relation to home phone prices . This was the bit that did not apply as I do not take the home phone service as it is too expensive and offers nothing worth having.
It then mentioned broadband cessation terms implying that these changes applied to me but only specifically naming current contract names. As I am on a legacy product (ONE month contract - hurray!), it is totally unclear whether this is relevant to me.
Then finally, in the last sentence, the only bit that I suspect does apply to me was the increase in cessation charges. Wonderful. Thanks Mr Vollmer for wasting my time dragging through all the totally irrelevant guff, puzzling my brains to discover what it all meant just for that. You have a database that tells you what contract I am on. You have software and programmers. You could send me emails that mean something to me and different emails to others. Its not hard.
This email from PlusNet, is little better than spam. It is unwanted advertising of a range of products that has become totally mediocre and which only the gullible would now sign up for.
Jim
