The PlusNet saga - A disappointing tale

[#1]

Thanks @Anoush 

I received a text yesterday evening confirming that the fibre box had been dispatched. Fingers crossed things go smoothly from now. 

[#2]

No problem. I don't foresee any issues from this point however I'll be checking your fibre order as often as I can to make sure we don't missed any notifications from suppliers (i.e. possible delays).

I'm also updating my ticket on your account every day I'm in work.

[#3]

@Anoush,

What a refreshing, open and honest response.  Rather feels like the good olde days around here.  However what is so sad here is the issues sounds like the same old agent errors which the new ordering system was supposed to fix / prevent happening.  Is that 'new' system yet fully operational?

[#4]

It's still a work in progress I believe. I'm eager for it to be implemented too.

[#5]

Just an update, @jrippe

Your fibre is still due to go live on Monday. I believe you'll receive an automated email in the early hours of the morning, advising that your product change has completed on your account.

I would expect the work to be carried out during normal business hours. I'll continue to monitor the progress.

[#6]

Thanks for the update @Anoush

I'm assuming I should wait until I get confirmation of the change over before plugging in my fibre router?

Cheers

[#7]

No problems.

To be honest, you're pretty safe to plug it in now as that router will work on ADSL as well as Fibre.

I'll let you know once the order completes.

[#8]

Hi @Anoush

Online with the new hub.

Looking forward to that glorious moment when streaming becomes that little bit smoother on Monday!

Cheers

[#9]

The big day is here.

As you're probably aware, the product change has completed on your account. The order with BT wholesale is still in progress, with no reported delays.

Once that's completed you should be able to achieve the fibre speeds. I'd expect you to receive another automated email, however I'll keep checking and will let you know myself as well.

[#10]

Exciting times indeed, the other half did a speed test for me at lunchtime and she was hitting 20mb (a big jump on what I had via the ADSL connection) so I'm assuming the BT engineer has been by the box.

I'm assuming it's the standard 10 day wait before I land on what my final fibre speed is going to be?

[#11]

Yay. Although, the order's still committed. I'm pretty much checking it every half an hour, in anticipation. If you're getting 20 Mbps, the work has probably been carried out, but not yet completed on the systems.

As for the stabilisation period, for fibre it's usually just about 3 days.

Was the speed test run using a wireless or wired connection?

[#12]

3 day stabilization isn't bad at all, fingers crossed I can hit towards the high end of the spectrum.

Speed test was using a mobile phone - she was sat next to the hub but I do appreciate that a hardwired test will likely yield better results.

Greatly appreciate you checking in on my order.

[#13]

No problems. Just checking your account before I clock off for the night. The order is still in progress, however, I'm testing the line as fibre now.

The good news is that the speed is a lot better than what you had before, the bad news is that it's in sync below the estimated speed range. I wouldn't expect the 3 day stabilisation period to improve on the sync speed.

Sync Status	In Sync
Downstream Speed	23.0 Mbps
Upstream Speed	2.0 Mbps

I wouldn't advise raising a fault at the moment whilst the order is committed still.

However, I'd advise plugging your router into the test socket (if you have one). Explained here: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242 This essentially bypasses your internal wiring.

I'll check back on the order tomorrow.

[#14]

Plugged into the test port i'm hitting around the 35-36mb download range so that's a good result.

Upload speeds are disappointing with a 1-2mb range. What am I targeted to get for this?

[#15]

Seems that there's a bit of an internal wiring issue as it's faster in your test socket.

If you don't have/or use any extension sockets I would probably advise to leave the router in the test point.

As for your upload speed, it would be capped at 2 Mbps for the Unlimited Fibre package as it's based off the wholesale product of 40/2.