The pain...

[#1]

*SIGH*

[#2]

Your IP Profile is 5000, but it's likely the Plusnet Current line speed may not have caught up. Usually take 12 hours or so, but if it lags behind then either the Digital Care guys or the help desk can update it for you.

[#3]

Hi,
It's been like this days not hours, something could be stuck.
I'm surprised plusnet haven't asked me for this test considering I reported a slowness fault 9 days ago.
It's not good when the customer has to do all the chasing and all I hear is that it's BTs fault.

[#4]

I'll keep posting my speedtest results until this fault or plusnet is rectified.

[#5]

Forum Rule

Quote

Bumping of posts "Bumping" is the act of adding to a thread just to get your topic back to the top of the list in a forum and should not be done. Users who keep bumping their topics face action that may include the locking of the topic and / or removal of forum access.

[#6]

Jim,
I know what bumping is and that isn't my intention.
But it's a sad fact that I had numerous tickets open and rarely does anyone respond to them.
The whole ticket system is a joke, and it's not the first time people have complained about it.
The only time I got a response from the ticket system is when I came on to the forums to complain, that is ridiculous and disgusting.
I should not have to chase fault updates.
And now, to add insult to injury I'm being stopped from posting my updates somewhere that is taken notice of.
I'll play it the forums way and not bump, in fact, i'll just not use this at all.
I feel a letter of complaint to CISAS may be the outcome of my recent experience with  plusnet's so-called 'Customer Service'.
It's such a shame, I have been recommending people to plusnet for some time, I think that will have to stop now.

[#7]

You still haven't posted your Current line speed. What is it?

[#8]

Quote from: Jaggies

You still haven't posted your Current line speed. What is it?

Brian,
Thats because my internet is barely usable at times, often I can't even login to stats or my account section.
It took me three attempts to buy a book on amazon today, 2 attempts to post on here, 3 attempts to login in to check my Current Line Speed.
Anyway it's 5.5Mbps as of now.

[#9]

OK, so that clearly isn't the bottleneck.
I guess a hot VP is probably the right diagnosis, then.

[#10]

Well BT have some answering to do; like what did they do last Thursday night to cause this.
If it is a VP issue then plusnet are going to be losing 6 customers off the Malton exchange.
Luckily for those others on the VP that will probably help them out until BT dump a load more users on it again.
What I want to know is; how is it allowed that a service can be legally oversold?
This is a really sad fact, because it means I have no choice but to move to talktalk, that is against everything I stand for, but I have no choice if I want internet that actually works.
Let's see what Monday brings, other than unusable internet.

[#11]

Don't bank on this being a VP issue, however I have made an enquiry with our suppliers about that and should get a reply within 48 hours. In the meantime I'll make sure our faults team look at your ticket ASAP.

[#12]

Quote from: _Adam_Walker_

We've seen that the VP has been reported as being on amber status so we've asked BT wholesale to run further checks as mentioned. The e-mail was sent to them yesterday and bearing in mind we usually get a response within 48 hours this shouldn't really set us back.

That was Thursday.

Quote from: _Adam_Walker_

Don't bank on this being a VP issue, however I have made an enquiry with our suppliers about that and should get a reply within 48 hours. In the meantime I'll make sure our faults team look at your ticket ASAP.

Is that another enquiry or have they not responded?
What other investigations have the faults team done in the meantime?

[#13]

HI dannyflounders
I've updated your ticket with the latest information.
Jojo