It's been a long, rough road since August 2020 where do I start...
1. Internet was installed much later than I arranged [3 weeks late...], even though I chose Plusnet because of the available engineers (my mistake, didn't read reviews)
2. When internet was up it went down after a week for.. another week! Was calling reaching in all means - nothing.
3. Have router blackouts almost every day/night for no apparent reasons. My flat neighbors don't have that on other providers.
4. I have missed my direct debit and thought okay, so it's gonna be taken after a week or so, NO, apparently I had to pay ASAP otherwise gonna get restrictions, so I got restrictions, and one of them was that I couldn't reach the page to pay on their official email.. which I found in SPAM folder! tried to call you PLUSNET and guess what lines not available. I am being made redundant, already stressed looking for a job and bam, can't pay for services, cant reach websites to apply for a new job + cant talk to my friends just because.. I missed a payment a few days ago... So what did I do? I found that I had installed before a
VPN software, connected to the Netherlands, and paid the bill.
So I had to figure that out to actually pay the bill. Let that sink in. I'm changing service next month. Thank you Plusnet, it's been horrible, please don't advertise for new customers or if you advertise please let them know the Gestapo methods you use as a business model. Have a nice day.
[Edit] I took PrintScreen just in case it gets deleted, plus text, I copied that.
