Thanks for the prompt response answering my recent question... even if wasn't the response I was hoping for.
To date I have found the plusnet service great (5+ years) - I was able to login set-up account, upgrade account and find the info I needed through the web site - fantastic stuff.
However in the case of my last question I wouldn't have needed to ask it, or spent time investigating options if the member centre hadn't been mis-leading about the features to which I had access.
For me...the member centre infers...I have access to Webspace... when I don't. If I go to Member Centre > My Account > Web Settings > My WebSpace implies I have access...when I tried to access it, I couldn't, and only found after more digging around find I don't have these features. Similar to Domains Names aspect of the site.
If the site didn't reveal to me features which I don't have access then I wouldn't have to waste my time and yours.
I tried to complete customer survey throuigh survey monkey... but that hung... so have given up.
Pity I have do give this feedback in such a public way.
