This must be the record for incompetence!

[#1]

Option 1 - Give Plusnet the chance to talk you out of leaving.
Option 2 - I'm fed up just give me the mac code without any hassle.
I think JohnJ-B  and others would just like the choice to be able to choose option 2.

[#2]

Absolutely right - option 2 would be my choice.
How does a company that gives out so much in the way of lies manage to continue trading?

[#3]

I'm totally bewildered by the fact that  a customer (me) who has been with PN for 5 or 6 years (maybe longer) can be treated so badly?  It seems to me that PN is predominantly a money making machine and it has no care for its customers. "We will do you proud" must be the sickest Yorkshire joke there is.

[#4]

I do find it a bit puzzling that a MAC is delivered to the customer by ticket and e-mail. Exactly the method by which a customer is not allowed to request that self same MAC?!

[#5]

Plusnet is a business...simples

[#6]

Quote:- "Plusnet is a business...simples"
@Strat
I can certainly understand that PN is a business & I certainly would not want it otherwise.
Obviously, I can understand it if it is a simple case of someone wanting to change ISPs, perhaps because of an attractive offer, & PN wanting the opportunity to match it - although this should be done in a way that doesn't antagonise the User.
However, I really cannot understand the Business Model that requires already disgruntled customers to jump through unnecessary hoops to get their MAC.
It is only going to make the situation more caustic &, additionally, it is going fuel the possibility of some very public complaints!
If someone in PN thinks that is a good Business Model, I can only express my dis-belief!
Regards,
John

[#7]

In better times getting a MAC would not be such a problem as support call times would be shorter.
At the moment lengthy waiting times on a support call are exacerbating the problem.
It is hoped that sooner rather than later support call times will reduce easing the situation.

[#8]

You must be joking Strat!
Plusnet is totally useless.
I can't even find out who to make my cheque out to, and when I ask a question it tells me I have four  questions open, which is incorrect, so I can't even ask. So I will just send it made out "Plusnet" and its too bad if it's wrong.
What a totally useless company Plusnet is!
Thank heavens I'm leaving soon, this must be one of the most incompetent companies I've ever had the misfortune to deal with.

[#9]

Quote from: Strat

Plusnet is a business...simples

What a bizzare thing to say. A typical Plus net groupie response! Why the superfluous "s"?
What the heck has that got to do with how a Mac is requested or issued?
Usually, when a customer requires a Mac they've already decided to go elsewhere and the less than simple way of obtaining one, up to an hour waiting on the 'phone or a letter, will alienate them even more.

[#10]

Quote from: Strat

Plusnet is a business...simples

Why do so many businesses think that the way to make money is to reduce price and go for volume growth when in actual fact most of the those who achieve rapid growth seem to do it by doing the opposite. That is by charging a bit more but giving good service,looking after exisiting customers well. Plusnet itself achieved remarkable growth by using exactly this strategy until recently when it obviously judged that it had reached a point where it could cheerfully dump that. No matter what they say to the contrary. Statements like that above are so simplistic as to be almost laughable, not to mention patronising.
[Moderator's note by Adie (dvorak) fixed quote.