Thumbs up!

[#1]

I usually hate time on the phone sorting out internet / bills / banking and the like but I had a great experience today with [mremoved], sales advisor at Plusnet. She couldn't have been more helpful or friendly - thank you
jim:csa!

[#2]

Thanks a lot for taking the time to post about that, good to see.
I'll do my best to make sure thanks get passed on to them.