Sorry to have to rant but this is the longest I've ever had to wait for a first response to a ticket. It's been 30 hours so far. So much for the "average 4 hours and 48 minutes" to answer when I submitted it. As I've had before, Plus has failed to pick up on a change of IP profile and as a result I'm stuck with 2Mbps rather than the 4 or 4.5 that BT are reporting. Can someone please sort this out. Having moved house I was expecting the connection to be a bit slower than I was used to (7.5Mbps) but this is just that bit too far. Phil
