Ticket 43313683 - Re LTB - Slow responses by support

[#1]

Thanks Adam

[#2]

Quote from: _Adam_Walker_

I believe they have and are working to fix it now, I'll come back to you tomorrow with another update.

And the update is? oh sorry my fault there is no update. What a surprise that is Adam. I did think you had ownership of this one?

[#3]

I'm not sure if you noticed that I did update your ticket yesterday. I can update this thread daily too if you prefer.
I don't have direct ownership of this, think of it as me being your dedicated messenger who is pressuring the relevant people who are dealing with resolving the consistency issue.
We always want to be as transparent as possible with our customers so with that in mind the deal is that I'm liaising with one of our faults managers who is then in turn liaising with our BT Wholesale accounts manager.
I'll be speaking to our man as soon as I see him in the office today and will let you know if the progress BTW are making has resolved the issue yet.

[#4]

Thanks Adam
I had been getting texts & emails when there were any updates to the ticket. I didn't get any for the update you made yesterday.

[#5]

Hi there,
Not sure why that is if I'm being honest, I've amended the ticket again now

[#6]

Hi Adam
Its Fixed!
Download speed achieved during the test was - 7852 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :10404 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 9000 Kbps

Thank you for all your help in getting this sorted. It has probably been a pain in the neck for you. But your personal input is greatly appreciated.

[#7]

Uptime: 0 days, 5:23:49
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 10,407
Data Transferred (Sent/Received) [MB/GB] 686.25 / 11.05
Output Power (Up/Down) [dBm]: 11.5 / 21.0
Line Attenuation (Up/Down) [dB]: 21.0 / 37.5
SN Margin (Up/Down) [dB]: 20.0 / 6.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 4 / 0
Loss of Signal (Local/Remote): 2 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 549 / 0
FEC Errors (Up/Down): 317 / 0
CRC Errors (Up/Down): 317 / 5,744
HEC Errors (Up/Down): 60,322 / 1,584  

[#8]

Hi cornwallsurfer, pleased to hear that the speeds are back to where they should be. I'm going to keep checking for you for a little while as I know there's still some background work taking place.

[#9]

Hi Adam
Thanks. Everythng was still fine a couple of hours ago.
Don't worry I will let you know if anything changes!

[#10]

Quote

Don't worry I will let you know if anything changes!

I wouldn't expect anything else

[#11]

[#12]

[#13]

That's good to see.

[#14]

Hi Adam
Any ideas as to why my profile has dropped to 8Kbps as my sync rate is 10360Kbps?

[#15]

Hi cornwallsurfer,
sorry I'm not able to pick this up right now. I'm off on leave next week so I've handed this over to my colleagues. If the matter is urgent I'd recommend contacting support.
Adam